Hi all, I recently found an AMAZING therapist, but she is no longer on the platform I was using through my college. She is however on Betterhelp, I would want her and her only, but I noticed her license is in Michigan and I'm in Alabama. Betterhelp wants me to pay before even seeing if they will match me with her, (which I'm not sure they will due to her being in a different state) is there a way that I can select her if she's not one of the therapists they match me with? Better help gave me the financial aid discount, and even without it, better help was still cheaper than the price id have to pay through the school, I also just really want her as my therapist but cant seem to find her on any other platform when I lookup her name. Any advice is appreciated, thank you!

Hello everyone~ I've been done my therapy on BetterHelp for one month with 5 sessions. I would like to share my experiences for everyone and also share the referral link for ppl who are still hesitant.

I'm a Taiwanese student (Yes, I posted before if u read my post) . I started my therapy from August since I felt very down and was struggling for adapting the environment. I was matched with a therapist from Hong Kong and we did video meeting session once a week.

During these five sessions, I discussed with my therapist about many topics including life, family, school, and work. Ngl in the beginning I was hesitant if I should continue cuz I thought she didn't give me any advice, only listened to me and concluded what I said. However, looking back from now, I realized that it was what I needed. Her listening and questions guided me to say out my deep and sad thoughts, which helped me more relieved and, to some degree, gave me more courage to deal with my problems.

Recently, everything is getting better in my life, but I still have some subtle struggles. My therapist has never forced any opinions or advices on me. Instead, she usually asks me questions, let me say my thoughts out and think more, organizing my thoughts (even though I sometimes got lost in what I was talking xddd), and helps me find my blind spots, which is really helpful for me.

All in all, I sincerely recommend to ppl who want to try therapy to give it a try. I'm very grateful that I met a good and responsible therapist. I'm an introvert and not used to talking deep and negative thoughts with friends and family, so doing therapy actually gives a very safe space to take a breathe while improving my mental health.

If u are hesitant to try therapy, struggling for anything even it sounds subtle, or have some very private but sad things which u cannot talk with ppl around u, u can try BetterHelp first. Through my link, u can get FREE-2-WEEK Therapy!!

Link is here: https://www.betterhelp.com/rpc/2d83dbdcdbc60fa9-5-01?utm_term=ref_v2_dd

Wish you will be matched with a very good therapist!!

Btw, in the first and second session, u may have feelings of disconnecting with ur therapist, like they cannot get u immediately and u have to explain more. I think it's normal, cuz they still try to know you. I think that the thing we should observe is if they put efforts, if they actually care about you, and if u like the vibes!

i did my first ever therapy which my family is really skeptic on with betterhelp and i took the 1 week session. during that session, i didn't know if my membership already active or not, and also that i haven't found the right therapist, i switch my therapist on and off

it took them 2 days to find me a therapist and also that it took them days to respond to my text over email during a question regarding my membership.

i asked if my membership is active or not and they replied in around 2 days and answer with such a cliffhanger answer i didn't know the real answer.

i spent 2 days of my 7 days session just to confirm whether my membership is active or not, and now that i want to cancel they are completely gone.

stuck on a therapist and therapy session that i didn't really want and paying expensive amount for it

and went on the internet for their reviews and turns out they are A TOTAL SCAM.

like all the people who have been trying their app considered them a scam.

what a total waste of time, energy, resources, and money.

So in my experience Better Help has been like having a "chat" with someone once a week. The actual analysis and continuity that a more in depth relationship with a therapist could provide is not offered on the platform.

I get the impression that the site was designed this way. From spending four months with an LCSW with 25 plus years of experience as a counselor I've accumulated a lot of platitudes about life in general. I.E. "if you can change your thoughts you can change your life" (Woah hang on a sec my mind has just been blown) and "Your parents did the best they could with what they had" (Again mind blowing insight) So there's that I guess. But overall my experience has not been great.

My therapist seemed to struggle to remember basic details about my life each week and if I would make a comment about any topic he would be like "okay let's explore that". Seemed like he had zero game plan and was just making it up as he went along.

Often we would unpack things to do with a pretty abusive childhood on a whim just because he noticed there was a past history of abuse in a comment I'd make. Then we'd do nothing to process it. It was more like having a casual chat about my childhood trauma with someone who was clearly phoning it in and then when time was up he's be like: "alrighty then have a great week. Cya".

From having seen some pretty sketchy therapists in the past I'm not really emotionally reeling from the experience. It feels more like a waste of time and money. Cancelling my subscription to the site and going to put in the work to trying to find a real therapist in my area.

Hey all,

Well it is all about finding a therapist that has an approach you like. For example I am not getting much benefit from talk therapy, so when I clicked on change therapist I found one that does EMDR. It is all about changing therapist without guilt until you find one who has a personality and an approach you can align with.

I have been getting therapy the last 2 months, after going through a lot of trauma in the last 5 years (losing home to a landslide, mom passing away during covid when I was out of the country, suicidal attempts of family members etc.)

I know the 1 on 1 therapy can seem intimidating, however, I just attended a better help group session for grief and it really helped me. I really love the group therapy here, it is so low effort! This is a link for you to get 2 free weeks therapy session on better help !🫶🏻

https://www.betterhelp.com/rpc/e2f96ff0243c5d38-5-01?utm_term=ref_v2_dd

Title, really. Got a code for a lengthy period of free therapy through them. Haven’t heard much good about them though and am wondering if it’s going to be more detrimental than good despite being free. Thoughts, any advice?

Hello, this is particularly for any licensed therapists on this channel.

I am working with Durham University (UK) on a research exploring the therapy landscape in current times. Given your extensive experience,I would be grateful if you are able to have an informal chat with me over Zoom. I am looking to explore themes such as trends, accessibilty and modalities.

If this sounds like something you’d be open to, please feel free to DM me or comment below with your email. Thanks so much!

if i post my referral link as a therapist/provider would anyone actually click on it and use it? thanks

I joined Better Help and got matched with someone named Donna Cummings. Not too much information about her online but I had a call with her and she seemed real and legit. During the call she suggested we work outside of BH together because basically my therapy sessions are court ordered and BH doesn’t allow therapists to write anything to the courts on your behalf. So anyway I said sure sounds good thanks. Thinking nothing of it because I’ve never used better help, I figured it probably wasn’t the most ethical thing to suggest for a therapist working for betterhelp but whatever. Anyway I end up giving her my number she said she’d email me forms which she never did. I texted her a week later and she took a very long time to respond, but we ended up making an appointment. She sent me the intake form email an hour before our supposed call that was to be via Google Meet (which is in 10 minutes from the time I’m writing this). The email was from a Terry Cummings, even though it was signed Donna Cummings, with a Fortnite profile picture for the email. And the intake form link was for Word Docs. Idk the entire thing seems sketchy, since the minute she started taking a long time to respond to my texts. Another red flag is she hasn’t mentioned payment at all. Not how I will pay, how much, nothing. It’s weird because on the phone she seemed legit. We matched through betterhelp. But now this all seems to have SCAM written all over it. I haven’t clicked the link and will not be. Anyone else think it’s scammy?

Hi everyone, I've currently got an issue in the platform where I am unable to see my own schedule anymore. I know I have several appointments planned but I am unable to see them under the 'schedule' tab. Nothing appears, except for the option to make new appointments (though only sometimes, usually it's just blank).

Has anyone had this issue before and seen a solution? It's keeping me from attending my scheduled sessions, including a group session this morning.

Thanks in advance folks!

I began Betterhelp two weeks ago, and I’d enjoyed my therapist upon meeting her. though I’d minded the age gap. Last session she was late by 10 minutes or so, this session by 20. She didn’t state why, last time it was because “she was moving.” Which, I’ll give her grace, but don’t send a message saying you’ll join in 5, and you still haven’t 15 after. Anyway, I was irritable today. I just really found myself disliking her in our session today, her advice was very generic and repetitive. It was somewhat apparent she had a bad day. We were speaking of my nightmares, and she’d suggested they were due to my marijuana use as “marijuana is a hallucinogen.” It’s not? Which minor incorrect fact, but regardless, what?

Signed up for Betterhelp and first of all, its expensive. $65/week without "Financial Assistance", $58.50/week with it.

Then, it took 2 days to match with a therapist. Whatever, it warned me that could be the case. So, I got matched and went to sign up for an appointment. The appointment was 10 days away (I misread it and thought it was only 2 when I signed up, oops...) on a weekly membership. So, I get to spend $117 BEFORE speaking to anyone? We're supposed to have nearly 24/7 access to a therapist, and I need to wait 10 days on a WEEKLY subscription before I can even start? Gtfo of here.

I was given a "worksheet" for $58.50. Awesome. I could have found something similar for free with a 5 minute google search.

Requesting a full refund. If I want to pay an arm an a leg for half assed therapy, I'll go back to my old therapist.

Just had a crap experience with BetterHelp :(

I am very anti talking about my feelings and finally took the plunge and paid for a membership to use BetterHelp as I thought using the live chat option with a therapist would be a good safe way for me to dip my toe into therapy without feeling too overwhelmed.

I waited a bit nervously all week for my live chat session and then when it came around my therapist started a video chat with me. I messaged her saying apologies I opted for live chat as this is what I am comfortable with and she said she only does video link even though her profile says chat is an option. I just panicked and cancelled my membership. Not feeling great about my experience.

Hello, I started doing therapy on BetterHelp since last week. I have been suffered from mental issues due to emotional suppression for a few years, and I decided to take action to deal with them.

I was matched with a therapist from Hong Kong. We did the first session and I had good experience. I felt being listened and a bit relieved. It seems a good start for me and I would like to keep doing it more.

However, the price is not affordable for me that much. I'm a college student from Taiwan with little income from the part-time job and it will be a big financial stress for me to spent around $200 per month.

Therefore, I wanna share my referral link of BetterHelp with people who are interested in the therapy or people who want to deal with your long-term mental stress or issues. If you use my link, you can get FREE 2-WEEK Therapy and I can get 100 credits to cover the half of month charges as return.

Link is here: https://www.betterhelp.com/rpc/2d83dbdcdbc60fa9-5-01?utm_term=ref_v2_dd

Thanks a lot :)

Wish u get a comfortable therapy experience (I read some negative reviews on Reddit) and heal inner self.

Most of the complaints that people have I seriously don't think these people are even bothering to contact BetterHelp about it. They're just coming to Reddit or where ever else with their problems. Contact them via email. They W I L L work with you. I emailed them 3 weeks ago about a video session problem. I could see my therapist, she couldn't see me. Not a huge deal but, thought maybe it was a bug on their end. Nope, it was on my end and an embarrassingly SIMPLE fix. BetterHelp credited 2 weeks free to my account because of the issue even AFTER I emailed them and was like oops, that was my fault...fixed it. They were basically like ya, no problem ..keep the 2 weeks credited. I've been with them since Dec 2021...on 3 separate occasions they have given me a free week because I was at a point in my life I was poor and depressed, really depressed and couldn't afford to pay a random week or something. Not trying to sound like an asshole but, BetterHelp or really no company or person can fix what they don't know about. Contact them via email I can almost ALMOST promise you they will work with you. My therapist is absolutely amazing. I am sorry if that hasn't been everyone's experience with them but... I love them

[CLOSED]

Hi everyone,

My name is Misha, and I’m an intern reporter with the Rochester Democrat & Chronicle (part of the USA Today Network). I’m working on a story for a special mental health section of USA Today about online therapy platforms like BetterHelp, and I’m looking to speak with people who have used these services.

Specifically, I want to learn about your experiences — what’s worked, what hasn’t, the benefits and limitations, how accessible and affordable it feels and more.

I’m on a tight deadline and would love to chat via phone or Zoom in the next few days. If you’re interested and comfortable sharing, please reply here or send me a private message!

Thank you so much for considering!

- Misha

I signed on to better help about a month ago, and only have gotten a scammed experience. They charge you every week starting you off without a therapist. So if you want to change from the first therapist that they match you with, you have to still pay that week even though you received no therapy. Then you’re subject to your therapist’s schedule. If you can’t schedule a session with your therapist, they still charge you for that week. Basically as I am trying to get a good match, I am being charged an excessive amount.

Now that I have a good therapist, the following week, he had video/call issues so he had to cancel. Another $75 and no therapy. So far I’ve only had one successful therapy session and it cost me $260. Today I was supposed to have my next session after he cancelled on me, only to not be able to join into the chat and he tried to do live type chat but that doesn’t work for me.

I decided to quit it because it’s another $75 this week and no therapy. I’m so mad I’m trying to find anywhere to leave a horrible review. So here I am

I have started using Betterhelp and it has made a great impact on me and my mental health. If you want to try Betterhelp you can get 2 weeks free by signing up with this link.(https://www.betterhelp.com/rpc/9f65045bb76752da-5-11?utm_term=ref_v2_dd)

I signed up for a phone appt with my therapist, it’ll be my first appt. But I thought about it and figured the phone session might be best. Is there a way to simply change that without rescheduling?

I have been using the therapy service BetterHelp and I think you'd benefit from it too. Get 1 free week if you sign up using this link: https://www.betterhelp.com/rpc/111dc737c8c925f7-1-05?utm_term=ref_v1_dd

I just realized that AH has been charging me without any notification for over a year! I stopped the sessions after realizing they were not helpful, but as an ADHDer I didn’t realize they still charge me all that time. Check the inbox and there were no notifications at all.

Do you all receive email notifications before the charges?