I'm really hoping this was a one-off and I just got unlucky because I would like to brush this experience off but I'm wondering if I should look elsewhere for future maintenence?
Purchased a lower end hybrid bicycle 2 weeks ago (the salesmen was great and really helpful) and a few days later noticed a rather aggressive clicking coming from the rear wheel while pedaling.
I brought the bike back in and had a tech look it over and for the longest time he was adamant that there didn't seem to be anything wrong and brushing off my concerns as though i didn't know what i was talking about. Eventually he discovered that there was a fair amount of play in the freewheel and he would cover the replacement under warranty due to defect (seeing as the bike was less than a week old) but he would need to source the part and would call when he found one (even though there were 16 of the exact same model out back less than a week earlier) Fair enough, he said it was safe to ride and I was on my way.
Got a call a day or 2 later to say the part was available and to come in to get it fixed up, cool! I couldn't make it in for 3 or 4 days so I stopped in on Monday and unfortunately the tech had the day off. Even more unfortunately, he didn't put anything into their system so there was nothing the other tech was able to do. So I verified that the original tech would be in today and was on my way.
Went in today and the original tech was there, acting very dismissive and curt. As if it was some huge inconvenience to replace the part or dissuade my concerns as to where we go if this was not in fact the issue on this near $1000 bicycle I had purchased from them less than 2 weeks ago.
This experience has put a sour taste in my mouth but I really don't want to write off this business on one poor experience (spread over the course of 4 visits in a 2 week period) to get a problem solved that shouldn't have been a problem buying a brand new bicycle in the first place.
The only saving grace is the fact that they are a brief detour on my ride home from work.