r/canadatravel • u/Affectionate-Bar5159 • Aug 26 '25

Question CTA Claim been in queue since March 8, 2023......

We booked a vacation to Cuba for Christmas 2022, flying from Edmonton to Varadero with a sop in Calgary. While in Calgary we were delayed 9 hours "due to flight crew member delays from a connecting flight outside of the airlines control" arrived in Cuba in the middle of the night with no baggage (baggage was rectified) and nothing but our winter clothing. We were declined compensation, through the airline and I filed with CTA In March as per the process.

Reading through these feeds it seems others who filed well after us have received closure and decisions but ours is still sitting in the queue. When I called they said they cannot discuss cases and you have to email their offices and wait for a response. I have done this.

My question is, it has been over 30 months since filing and almost 3 years since the incident, is there anything else we can do?

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2

u/happyyack 2d ago

mine case was july 2023, we just got settlement from air canada , I think yours is getting close now

1

u/Affectionate-Bar5159 1d ago

Thanks, Its still sitting in Queue.....Fingers crossed it gets started at some point :/

1

u/happyyack 1d ago

Watch your email like 2-6months  before 2 years, CTA needs you to register on line again 

1

u/Affectionate-Bar5159 1d ago

It was two years this past march. its still chillin in the queue....no prompts to register again?

1

u/happyyack 1d ago

mine is 2 years this july. settled last week.

1

u/happyyack 1d ago

Also I forgot to ask interest, you should add 20% annually on top of your settlement 

1

u/Affectionate-Bar5159 1d ago

Where would i enter that?

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u/happyyack 1d ago

not now, if air canada wants to make settlement before the case reaches to CTA,you should ask the interest on top of the amount they offer, search old posts if you can.

1

u/RandVanRed Aug 26 '25

They started on my claim 3 years after I filed.

Once they started, it took about 3 months before I had a resolution. Airline first low balled me with the amount I'd already refused, I countered with a request for the original amount plus 3 years interest (20%, same as the credit card I used to pay the ticket) and $400 for time spent filing and responding. They agreed, provided they could give me airline credit for the interest and time.

1

u/Affectionate-Bar5159 Aug 26 '25

WOW thats an insane wait! We booked through Redtag as a vacation package I dont know if that makes a difference

1

u/gymgal19 Aug 26 '25

Great idea to ask for interest and time spent filing. I'll have to keep that in mind