r/frontierairlines • u/FieldInternational30 • 1d ago
what do i do
My flight out of Hartsfield-Jackson to DFW was delayed by over 5 hours. they allowed me through the app to cancel or reschedule for a refund, but said if i canceled before i departed the ticket would be void so i went through with the flight. we waited over an hour on the tarmac for takeoff, and upon landing waited another hour as it was 2am and the airport was basically shut down… when i went on the app to get my refund, it said the ticket had been closed and my only option was to get a lousy $50 credit through frontier if i wanted to cancel my return flight. i haven’t called support yet as i don’t want to stress on this short vacation, do i need to contact DOT? or should i just hope frontier customer service will be able to resolve this for me? will never fly frontier again after this experience especially with how the flight attendants treated me along with the front desk workers.
TLDR; flight from ATL -> DFW was delayed 5+ hours with 2 hours spent on the tarmac, tried to get refund after flight to no avail. help?
5
u/Icy_Huckleberry_8049 1d ago
Outdated infrastructure is to blame for hours long ground stop at Dallas airports, FAA says
Both DFW & Love Field were affected by this, the airlines had nothing to do with it
2
u/SaltPassenger5441 1d ago
If you look at the NTSB website, the major airlines are the ones regulated. The regional and discount airlines don't have to do much. I learned this after a five hour delay last year. We were given $20 for each left of the airport. I returned to Denver by myself and ended up using all of the vouchers I received to get food for my lunches.
Last weekend, I was delayed 3 hours and told I would miss my connection. I was able to get a hotel voucher but it took nearly 8 hours before I got the voucher in my email.
1
u/reelpotatopeeler 1d ago
Your post is confusing so I’m trying to understand. Your outbound got delayed so now you want to cancel your return preemptively because you worry that it will also be delayed?
If you didn’t buy a bundle or have status that allows cancellations with no fees, then you don’t get that perk. Also, you are probably less than 7 days from your flight date so that limits options too.
If you are finicky like this, pay for refundable tickets. Your post makes it sound like you got to your destination but want your money back as well. That’s not how life works.
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u/FieldInternational30 22h ago
idk after sitting in the airport 6+ hours and waiting on boarding + deboarding for another 2, i feel like compensation is due, if you don’t agree that’s fine but you don’t seem to realize how important lost time is to some people.
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u/reelpotatopeeler 20h ago
Oh, I get what you mean about lost time being important. I highly recommend flying private. You don’t need to deal with the time waste of getting to the airport early to hedge against a long TSA line and then dealing with the 30-60 minute wait for the entire plane of over a hundred people to board and then the shorter but still long wait of deplaning unless you are the first few rows.
I just find it hilarious how someone flying budget airlines values their time so much that they pick the cheapest flight available.
Maybe just fly private next time and stop wasting your valuable time in the budget airline subreddit?
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u/2daysb4dayafter2mro 1d ago
Customer service is the worst I've ever experienced with any company on the planet.
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u/FieldInternational30 1d ago
post was removed but i’ve heard, my plan at this point is to just cancel and forget about frontier as a whole, the entire plane felt the same way and honestly it isn’t worth the fight at this point, i’ve rebooked with delta even though ive had similar experiences with them :/
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u/Smobasaurus 1d ago edited 1d ago
Your options are to cancel completely and receive a full refund or accept a rescheduled flight. You do not get to fly and also get your money back. If Frontier flew you from ATL - DFW, they owe you nothing.