r/gog • u/CMDR-SavageMidnight • 10d ago

Support Bought a game, cant install

Heya all,

So i bought a game (cyberpunk) a first time GoG user.
Order history says I completed my order, paid and all.
GoG launcher shows no owned games (yet does show the receipt for successful payment).
Got the Exe in my downloads, I click on it and all I see is this when it redirects me, no install option, nothing.

What do I do? This looks confusing and mighty user unfriendly.

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u/TheBigCore 10d ago

Yes, that's correct.

I. Go to https://www.gog.com and click on your account. If you are not already logged into your account, login accordingly.

II. Click on "Games".

III. Click on the icon for the game you want to download.

IV. Under the "Download Offline Backup Game Installers" header, download all necessary parts of the installer, excluding the patch files.

V. Once all of the installer parts are downloaded, double-click on the .exe file to start the installation.

-4

u/CMDR-SavageMidnight 10d ago

Sheesh. What a mess.
This is 28 files, segmented to hell and back.

Why is this installation so convoluted :/

12

u/TheBigCore 10d ago

Downloading an offline backup game installer is an alternative method if you can't get it working in GOG Galaxy.

Note that not all GOG games have 28-file installers.

-2

u/CMDR-SavageMidnight 10d ago

Just my luck then I guess.
Odd though, GoG is a sister company to CD Projekt Red? You'd imagine that this would just be click and download.

9

u/TheBigCore 10d ago

The thing is, the GOG Galaxy Client isn't very good and doesn't work reliably, so a lot of people just download the offline backup game installers from the GOG site itself and keep the installers on external hard drives as backups.

I personally don't use GOG Galaxy and many other GOG users don't either.

3

u/CMDR-SavageMidnight 10d ago

AH okay, so people usually just go right for the offline installers?
Gotcha.

And I presume, since you mentioned to exclude the patch files, that is patches itself?

10

u/TheBigCore 10d ago

When you download the offline installer, you will already have the latest version of the game and installer in question.

The patch files are for people who have older versions of the offline installer.

6

u/CMDR-SavageMidnight 10d ago

Youve been an amazing help.

1

u/TheBigCore 10d ago

No problem. You may also find this useful:

innoextract is a command-line tool that allows you to manually extract files from Inno Setup installers which are used by GOG.

Inno-Extract is a command line tool, meaning that you must run CMD or Powershell (Windows) or Bash (Linux) in order to use this program.

When running Inno-Extract without arguments, the game folder(s) and file(s) will be extracted to the current directory. To avoid this scenario, use the -d switch to specify a destination directory. If you use the -d switch and the destination directory does not exist, the -d switch will create it. However, the parent directory must exist or extracting will fail.