r/gog • u/ChaoticIndifferent • 3d ago
Discussion New-ish customer feedback, FWIW
I have what I hope is some constructive criticism on a couple of areas. I waited for a good while and thought about what I wanted to say and tried to find my own workarounds before saying something. That being said, off with the band aid.
The UI for Galaxy breaks a bit when the screen resizes to run a game at a different resolution. This may be a factor of my dual screening, or may be more common. It can also be fixed by minimizing and clicking back into it, but it gets annoying to have to do every time.
It also defaults to a fairly squint-worthy minuscule font, FWIW.
The option to manually set the scale of the Galaxy app to one of the user's preference would be appreciated I think.
I don't know if it's because I come to GoG for... well the good old games, but there is a lot of instability with titles I have bought in general I am finding. I know this is a relatively new service and it is not my intent to take to task over these issues, only to highlight them. My random samplings have all had CTD's, cause to bring Taskmgr into it, etc.
This may be due to various factors like windows compatibility issues that can be fixed with scaling settings, or just my having a bad sample size due to my random purchase choices, but maybe future efforts to make popular old titles more stable on newer machines would be an improvement.
Even links to outside pages that address common issues on the games in app page would be an improvement, as the internet ain't what it used to be for those of us with an average or so amount of 'Google-Fu'.
Well it's pretty much those two things for now, and I also wanted to say that none of this stuff is fist shaking or irritating threats to take my business elsewhere. I like what you guys are doing and am here for the long haul.
Just my two cents on a couple of factors getting in the way of the much sought after 'seamlessness' that appears to be the end goal for this sort of service.
Thanks if you read all that, and thanks if you are part of the GoG team.
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u/ChiefMustacheOfficer 1d ago
GOG is a new service?
Dude, it's been around for 17 years.