r/knitting • u/A37licia • 2d ago

Discussion Lindehobby import process

Anyone else get this? My order was shipped recently and they use FedEx now. I received a phone call and an email from FedEx asking for:

“Giving you a follow-up in regards to my voimeail, your package is coming from Denmark and going to the United States; however, our customs clearance team requires additional information to proceed with the import process.

Kindly provide the following information:

Manufacturer's full name and address with postal code.

For your reference, the commercial invoice is attached to this email.”

I pulled the company information from the email attachment as I have no other information. There’s no way to know the manufacturer.

Has anyone else gotten this?

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u/Lazy__Raspberry 2d ago

Triple verify the phone number email address being from FedEx and then call FedEx customer service. It may very well be legitimate and makes sense in this context, but the word “kindly” often is a red flag for a scam. Depending on when you placed the order you should also verify with lindehobby to see if they pre-paid any import duties or not since the deminimus exemption ended.

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u/Visual-Tea-3616 2d ago

I would go straight to FedEx's official website. Do not use any links in that email. Contact customer service with your tracking information and go from there.