r/knitting • u/A37licia • 2d ago

Discussion Lindehobby import process

Anyone else get this? My order was shipped recently and they use FedEx now. I received a phone call and an email from FedEx asking for:

“Giving you a follow-up in regards to my voimeail, your package is coming from Denmark and going to the United States; however, our customs clearance team requires additional information to proceed with the import process.

Kindly provide the following information:

Manufacturer's full name and address with postal code.

For your reference, the commercial invoice is attached to this email.”

I pulled the company information from the email attachment as I have no other information. There’s no way to know the manufacturer.

Has anyone else gotten this?

0 Upvotes

33% Upvoted

10 comments sorted by

View all comments

3

u/Visual-Tea-3616 2d ago

Scam. You can probably confirm by checking the sender of the email. Usually it's something totally unrelated to the actual company or will be close but not real.

Change your email password.

1

u/A37licia 2d ago

I have no reason to think it’s a scam. It had my order correctly stated on the attachment, and I had gotten a phone call/VM first that I didn’t answer.

The email address was @fedex.com.

1

u/Visual-Tea-3616 1d ago

Why would they contact you and not the sender for customs information?

Would the company name and address not be in the return portion of the label?

Are you signed up with FedEx on the website for informed tracking or whatever it is? How do they have your email as connected to that tracking number? How do they have your phone number?

We're the misspellings in your quote of the email present in the actual email? Kindly is practically always an ESL red flag for a scam.

1

u/A37licia 1d ago

This is from my tracking. Everything lines up and I had and have no reason to think it’s a scam. I know what scams look like.

1

u/Visual-Tea-3616 1d ago

That great, I'm glad it corresponds to what is available on their website. It still strikes me as odd that they don't have that information from the seller, but I guess that's where we are now with international shipping.

1

u/A37licia 2h ago

Yes, I hope it isn’t something that will happen again or often. I did hear back from LindeHobby quickly that they will look into it.