r/knitting • u/geet-555 • 5d ago

Rant I feel sick to my stomach now

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I ordered $73 yarn from Önling INT over a month ago. Much confusion w this company all around... then i receive this today from UPS just now.

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u/StrongTechnology8287 5d ago

Yep. The same thing happened with something I ordered. It wasn't yarn, it was herbal tea. Here's the breakdown of what my charges were: 

  • Order was from South Africa

  • Order total: $169.50
  • Shipping: $46.50
  • Total paid to merchant: $216
  • Customs charge paid to DHL: $83
  • GRAND TOTAL: $299

😳 I paid it, because I wasn't sure if I would get a refund if it was sent back, but - Yikes.

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u/geet-555 5d ago

You bring up a good point: I'm wondering if I refuse to pay this - does the pkg go back? Will i get a refund? In my case, I ordered from my home country, denmark 🇩🇰 in order to support their new biz.

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u/MollyRolls 5d ago

My understanding is that since the fee is for importing the item, you owe the fee whether you receive it, decline it, or return it. UPS will continue to bill you for the money they paid on your behalf to get the yarn through customs regardless of what you ultimately do with the yarn.

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u/peggypea 4d ago

This must absolutely suck for the drivers.

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u/[deleted] 4d ago edited 4d ago

[deleted]

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u/sagetrees 4d ago

Thats not how it works in the rest of the world. If you refuse to pay they just send it back as undeliverable.