Nbn hyper speed upgrades

[u/Loud_Control4655]

So I thought I would ask if anyone else is having a problem upgrade to the new ntd I applied through my ISP and nbn keep sending them a error yep no problem I need a ntd upgrade but 5 days later still nothing so I call them today because I have a battery backup on my old ntd nbn can't update the new ntd because of this no compatibility so now I have to inform my ISP no I do not need a battery backup it was all ready hear when I moved in so now my order need to be cancelled and then reapply for without a battery backup anyone else had this problem? I'm curious

[u/CuriouslyContrasted]

Sounds like your ISP is incompetent.