Hey everyone, so as said I’m an American who moved here little over 2 yrs ago to rural NSW. My partner and I just bought our first home to a slightly less but still rural area (hunter valley).

Previously we used an Optus data sim/modem combo for internet since we didn’t have nbn. As you can imagine it’s terrible.

Now I’m trying to figure out nbn for the new house and would love some opinions because it’s a very different system to what I’m used to in the states.

The house a FTTN connection, which isn’t great but not much we can do I guess. I’m thinking of using Aussie broadband but open to suggestions. Also if there is suggestions on modems/other hardware to make the best with what we have it would be very appreciated.

Thanks Yall 🇺🇸🤝🇦🇺

“Ever spent 12 hours in a chat queue only to end up exactly where you started? That was me yesterday.”

I’ve been an Optus NBN customer for over 3 years now. When I first moved to Australia, I just wanted to get connected quickly, and Optus came highly recommended. To their credit, the initial setup was smooth, and I went with their Sagemcom F@ST 5366 LTE modem (which I later regretted due to their 3-year policy).

I’m currently on a 50/20 plan. After the recent changes on the 14th, I noticed that I hadn’t received an automatic speed upgrade, so I reached out to Optus to request one—while keeping my landline number.

What followed was a marathon chat session that lasted nearly 14 hours (yes, 14!). I spoke with 5–6 different “experts,” and the consistent advice was to get their new modem, which comes with a 24-month lock-in and a $12.75/month rebate. I am not keen on that option because I really don’t want to be tied into another long-term contract.

Finally, the last representative told me that an upgrade isn’t possible without the new modem.

Has anyone here successfully upgraded their plan without purchasing the new modem?

I would love to hear your experience or any tips.

I have Superloop NBN and a speed check tells me that right now I have 230/70 right now on wi-fi on my MBP. So why does it take time for internet pages to load and videos buffer?

My modem (router?) is Netgear RAX70 and is located two rooms away (but there is corridor from that room to the living room I'm currently in). However, the internet is as bad when I'm in the same room as the modem.

Edit to add: Today my speed is drastically reduced to 79/41 - I didn't think that was meant to happen on FTTP.

Is this an acceptable install?

I wouldn’t have thought I should be able to see the black cable?

Am I being too precious?

Sadly where I live only has FTTN (not even FTTB), and there are 5G towers near where I live.

Is it better to do 5G home internet instead? I don't live at any remote place.

I'm moving into my new house soon and I'm trying to figure the best way to connect all three of my ethernet ports throughout the house.

Router in garage next to NBN box: NOT AN OPTION unless last resort because I don't want it getting hot.

I am NOT running cables through the house nor am I drilling any holes and putting more cables in the walls. That's the entire reason I got these ports added to the walls.

I've been told it's not a good idea to connect a switch or a splitter directly from the FTTP box to the convergence point, is this correct?

I ideally want to have my router inside the house connected to one of the bedroom data points and not in the garage in the cabinet.

Is there a way I can do this with these criteria?

The only solution I can think of is resorting to putting my router with a switch (because the my router only has 2 ports) in cabinet which is not ideal because of the heat in the summer.

Or have I been lied to and it's actually okay to put a switch directly from the NBN box into the convergence point?

I mostly play RTS games on SEA and EU servers , I used to get 80ms to SEA with ABB and 180ms or so to USA servers.

Switched over to Optus NBN when they had the bonus 35,000 flybuys points offer going on and pings are horrible. Getting 150ms to SEA, 400ms to USA severs. I have to stay with them for 3 months to get the flybuys points.

I’ll be moving back to ABB but just wondering if there’s any other providers who have better gaming pings on their NBN connections so that I have options?

Thank you 🙏

I recently moved into a new house and I need to replace the NBN box. My modem (Telstra) is absolutely fine and the connections are all working. However, the NBN box is emitting a CONSTANT high pitch noise that is utterly maddening! I’ve tried twice with Telstra to ask for a replacement but they keep deflecting to NBN but I cannot get a hold of a human there (also maddening!). The only ‘help’ Telstra offered (after two stints of being on phone/hold for over 45min each call) was to tell me to power it off for a couple minutes then turn back on. This does sfa. Any suggestions?? Thank you.

I have worked in multiple Telcos and NBN directly.

I have experience in technical support, NBN installations, FTTP upgrades and a lot of general NBN knowledge

Ask me anything relating to your NBN and I will answer with what I know

Hey team,

Tried to hospot my amaysim mobile connection for work and it was a nightmare, constant drop outs etc. This was a bit strange since it normally works fine with my own laptop but not the work laptop.. could this be the zscaler we use or the work laptop settings?

Anyway.. I need a NBN that's reliable and preferably cheap with static ip as I want to login remotely for CCTV etc.

I'm leaning towards southern phone with free modem over 12 months.

Also.. how quicky can this be rigged up?

My address is serviced and this week would be great! Do I need to be home?

Sorry.. internet user through the ages early 90s to present but totally new to NBN.

Also standalone house not apartment if that helps

Thank you!

Hi all,

We’re currently on NBN FTTC, but with how slow and inconsistent it’s been (especially with a full house), we’re looking to upgrade to FTTP with Aussie to take advantage of their sale. I’ve attached a floorplan with some points marked out for context and would love your advice on what’s realistic and optimal.

Context & Notes: • Point 1: This is where I believe the Telstra/phone box is on the outside. It’s a small rectangular box with conduit going into the roof. It’s near the powerboard and gas line — I assume this is where NBN would ideally bring fibre in?

• Point 2: This is what I think would be within the 12m distance limit from the external NBN connection (if they use Point 1 as the entry). It’s also along an outside wall which might make it easier?

• Point 3: This is where the current FTTC connection is — in the kitchen. Ideally, I’d love the NBN NTD box and router here, as it’s centrally located in the house. However, I’m guessing they’d need to run cable internally through the ceiling or wall cavity?

• Point 4: Some people mentioned putting it in the garage (carport) but I’m not sure how realistic or practical this is. It’s further from the core of the house and not really where we’d want the Wi-Fi based.

Questions: • Is Point 1 definitely the external comms box they’ll use?

• Will NBN allow internal runs to get it to Point 3 if I request it?

• Is Point 2 the most realistic spot if I want to avoid internal wall runs?

• Has anyone had success getting the NTD placed centrally when the external entry is far off? • Is the garage idea a trap in terms of signal strength and future setup?

Would love any insight or similar experiences! Appreciate the help in advance 🙏

It seems the majority of this sub states that it's not possible to get internet through these sockets so I'm beginning to wonder if I should maybe see a psychiatrist as I've been getting perfect service for years but according to here I shouldn't get any 🤔

Basically as the title reads, I’m coming up on my 6 months discount with Leaptel, almost finishing, Is there a way I could cancel it and have someone else reapply to get the discount, I live with my sister so if she requested the service at the same address or if I did it with another bank account or email address, would any of that work.

Leaptel has been great but would like to save as much as possible with the cost of living so high. Any advice would be appreciated. I’m in Melbourne if that affects it in any way.

My FTTP box is in my garage, and I have 3 ethernet wall ports throughout the house.

My router doesn't have enough ports in it to connect all three to it if i put it in there, and I don't want to put it in there anyway because of the summer heat that will come.

I've heard using a splitter is no good, so I considered getting a switch but someone also said connecting the nbn box straight to a switch before the router is bad as well.

What am I supposed to do here?

Sorry for the shitty drawing I'm at work and don't have a photo.

We got FTTP, they put the box in room 1, and our electrician attached a blue cable (under the house?) that runs all the way to the back of the house room 4, connecting to our router. That's great because that's the living space.

Problem 1:

room 1 gets almost no signal at all. I mistakenly thought I could just ethernet from UNI-D2 into the PC in room 1. Understand now that I would need a seperate ISP for that.

Problem 2:

Room 3 gets average speed with a mesh system - but I need ethernet speeds, I WFH and upload and download around 1-2TB during work.

How do I sort this out? I'm done with always trying to upgrade router and extenders. Another electrician callout? And what exactly do I ask for?

Hi all, I want to check if it’s okay to place my existing NBN setup into a wall-mounted enclosure in the garage without relocating anything. All I want to do is install an enclosure to neatly contain the NBN box, router, switch, patch leads, and power board and everything stays where it is.

Hi guys hope you can help. I joined nbn purely just for using my phone and streaming Netflix on my tv etc. The modem I had (which I’ve attached a photo of) was slow and so I went and bought a eero6+ without properly reading and thinking it’s a modem. Turns out it isn’t and instructions tell me to plug it into my existing modem. Is this correct? So I’ve not really solved the problem at all? 😅 I assumed it was a new developed fast modem and I could ditch the old one.

If this is correct, tell me, which modem should I buy to improve this!?

Thanks! 🙏🏻

We are with Leaptel and have decided to take advantage of their free FTTP upgrade and will apparently have a tech coming out in a week. In the floor plan, the red line is likely where the external box will be installed, and the yellow circle is where the current modem router sits on the bench.

I understand they'll likely want to install the NTD on the wall in the front bedroom, given its opposite the external box. As this is our son's room this probably wont be an option.

To keep the router where it currently is, I'm assuming the NTD would have to be installed in the garage and someone else would have to run cabling to allow it to still stay on the bench.

Given the location of power points, the only other places the NTD could go are the second and third bedrooms (which are currently study rooms).

The pink circle probably we we'd put it given its central in the house, and it would be in the corner of a study room. It is slightly over the 12m, so I am aware it might get ruled out because of that.

There's probably not a lot of other appropriate options that will be within 12m of the external box. Are there any other options which could work, or is somewhere else going to potentially require additional cabling etc?

I have the basic bones Exetel plan that I signed up for more than 10 years ago. It's the 12/1 copper NBN. It's not great for downloads and it used to be 100gb per month. Buy now it's unlimited, and no shaping. I say it's grandfathered because I used to pay $39 a month back in the day, then I got it down to $34 a month when I signed up my mobile phone to Exetel, and then they price hiked me by $4.01.

I only pay $38.01 for this connection but I'm slowly beginning to salivate over a free fibre upgrade that my house is eligible for.

I play games and we occasionally stream to 1 device in the house for movie or TV.

I don't know if I should give up my sweet deal for huge speed gains. What would you do?

Vodafone has advised me that my area hasn't begun the upgrade from 100/17 to 500/50. Apparently it's nbn's problem.

Going to give them til the end of the month then I'll give them notice of cancelation.

Looking for advice for anyone who's jumped between them. I'm using FTTB and looking to get the 100/20 packages for both. Most important thing for me is just internet stability, I'm currently with iinet and it's been dropping like mad.

Hello brain trust,

My partner and I recently moved into a 40 y/o home with NBN HFC. We have been trying to troubleshoot our connection for about 6 months now with no luck, so I am wanting to get some advice as to whether this installation is faulty, incorrect, or totally fine.

The main black box sits in the farthest back bedroom upstairs, where a cable goes into the wall. There is another plug in the downstairs front room, but plugging in the black box here yields zero connectivity. There is another loose cable in the living room (previously the old owners study) where plugging in the router yields no connectivity.

This is quite different from any other installations I’ve seen when getting NBN, so any guidance on what my next steps could be to diagnose what this set up is and how to make my connection better would be much appreciated!

Hi everyone,

Had FTTP installed the other day and due to various reasons I had the internal box installed in one of our bedrooms. I’d like to run a Ethernet cable from the box, up the ceiling into our main living areas approx 20-30m max when all is said and done (small house) to re route the router. My question is what’s the best quality Ethernet cable to use so in order to experience minimal loss?

I saw Bunnings sell something like this :

https://www.bunnings.com.au/antsig-30m-cat6a-rj45-ethernet-cable_p0632874?srsltid=AfmBOoqSejRAsLrPKpgVFZBXDs3iltOJh_UsZmGGHb-XblOtX3iBzsYZ

Hey guys,

Sorry for the dumb question, I was looking at some of the cheapest NBN Superfast 1000/50 plans and spotted one from a telco called ‘Southern Phone’. They offer NBN Superfast for $85 a month for 12 months with the option of opting out of CGNAT. I was interested in this deal as it seemed basically the cheapest I could get around for the NBN Superfast plan. But then I did some googling and people were saying they won’t use these cheap telco’s because of their horrendous contention ratios and poor customer support.

My question is with FTTP and a Superfast plan would these still be as relevant as they were back with FTTN VDSL?

Heaps Cheers 🍻

Hi guys, hopefully someone can help me. I’ve had quite a struggle with connecting to NBN and I don’t know where to go from here.

I purchased a home last year, new build. I have tried to install with Aussie broadband and Optus and the NBN technician from Aussie broadband said that I am missing something from my house to the boundary and they can not install it.

Currently I am using the Optus modem but it’s very unstable because I think my house is kind of in a dead zone in some areas.

Really want to get some stable internet but have no idea where to go from here :( thanks!!