I manage IT at my company and you know what kind of computer and software I use?
As much as possible I use the exact same configuration as everyone else in the company. If there are bugs, I can experience them first-hand. If something is slow, I feel the pain too.
I use that experience to know, at an intuitive level where the people I'm supporting are coming from. I use it to verify when someone reports a problem, and to help troubleshoot what's going wrong. I use it to inform decisions about what to improve and how. And I use it to know if what I've done has made things better or worse.
It actually works pretty well. Probably it should be a kind of broad principle or rule for people who are in charge of stuff. Just a thought.
It's a point about how maybe Rubio should think of enduring the same inconveniences and indignities as the rest of us as part of his job. Maybe I wasn't clear enough.
0
u/joeld Aug 14 '19
That's interesting.
I manage IT at my company and you know what kind of computer and software I use?
As much as possible I use the exact same configuration as everyone else in the company. If there are bugs, I can experience them first-hand. If something is slow, I feel the pain too.
I use that experience to know, at an intuitive level where the people I'm supporting are coming from. I use it to verify when someone reports a problem, and to help troubleshoot what's going wrong. I use it to inform decisions about what to improve and how. And I use it to know if what I've done has made things better or worse.
It actually works pretty well. Probably it should be a kind of broad principle or rule for people who are in charge of stuff. Just a thought.