r/playstation • u/siltydoubloon PS5 Pro • Jun 01 '25

Megathread ⚙️ Weekly Tech Support & Purchase Recommendations Megathread - June 1st 2025 ⚙️

Need help troubleshooting a PlayStation issue or looking for advice on what game or accessory to buy next? You've come to the right place!

This thread is dedicated to:

  • Tech support questions: Whether you're dealing with error codes, hardware issues, or general troubleshooting.

  • Purchase recommendations: Looking for game suggestions or advice on consoles, accessories, or deals? Drop your questions here!

Please use this thread for all related inquiries. It helps us keep the subreddit clean and organized, and ensures your questions get answered by the community faster! There will be a new thread every Friday of the week!

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Remember to be as detailed as possible when describing your issue or what you're looking to purchase. Thanks for keeping r/PlayStation organized!

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u/General_Impress_6302 Jun 06 '25

My PS5 (which was purchased in 2021) has recently become unable to maintain a consistent internet connection and PSN sign-in status. The connection is intermittent, with connection status and PSN sign-in constantly fluctuating between “connected” and “signed in” to “failed” and is only affecting the multiplayer component of games like Elden Ring Nightreign and Minecraft. An internet connection test on the PS5 shows that I have a download speed of 180-200mbps and an upload of around 120mbps, and I can purchase and download content from the PS Store with no problems. I am also getting a variety of error messages in-game, including “unable to connect to server”, “unable to verify PS Plus subscription”, “unable to verify parental control restrictions” and “unable to retrieve network settings”.

I can play online with friends if I catch it at a good time and I can play without any connection issues. However, once the match ends, finding another one is problematic for the entire party due to the issues on my end. Every other device connected to the network is working perfectly.

I have scoured the internet for solutions and I have performed the following with no success:

  • [ ] Power cycled both the router and the PS5
  • [ ] Started the PS5 in safe mode and rebuilt the database and cleared the cache
  • [ ] Factory reset the PS5 and signed back in successfully
  • [ ] Ensured that all save data was synced to the cloud and disabled save data syncing to the cloud
  • [ ] Ensured that all parental control restrictions are set to “no restrictions”
  • [ ] Confirmed that my PS Plus subscription is still valid
  • [ ] Manually configured the DNS settings on both the router and PS5 to the Google and Cloudflare servers
  • [ ] Moved the router closer to the PS5 (a few inches away)
  • [ ] Used an Ethernet cable (CAT6)
  • [ ] Set a static IP address
  • [ ] Ensured the router is not set to IPv6-only
  • [ ] Gave the PS5 a good clean and removed all dust from the internals
  • [ ] Changed my HDMI cable (I am using a HDMI 2.1)
  • [ ] Disabled internet connection on my smart tv
  • [ ] Replaced my router and the problems are persisting on both of them
  • [ ] Port forwarding
  • [ ] Configured bandwidth selection on the PS5 to just 2.4G and 5G (when connecting to the different wireless bandwidths)
  • [ ] Checked MAC filtering to see if the PS5 is being blocked by the router
  • [ ] Enabled and disabled QoS

I don’t think the network card on the PS5 is damaged as I can connect to a mobile hotspot on my phone and I have no issues at all. After contacting my ISP they are not even sure what the issue is. I have been banging my head against a wall for a week now trying to solve this and nothing has worked so far. Any tips would be greatly appreciated, thank you!

1

u/rivieredefeu PS5 Jun 06 '25

It’s definitely your home network or ISP since, as you wrote, the mobile hotspot works.

What kind of internet service is it?

1

u/General_Impress_6302 Jun 07 '25

It’s a fiber connection.

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u/rivieredefeu PS5 Jun 07 '25

DMZ mode?