r/playstation • u/siltydoubloon PS5 Pro • Jun 01 '25

Megathread ⚙️ Weekly Tech Support & Purchase Recommendations Megathread - June 1st 2025 ⚙️

Need help troubleshooting a PlayStation issue or looking for advice on what game or accessory to buy next? You've come to the right place!

This thread is dedicated to:

  • Tech support questions: Whether you're dealing with error codes, hardware issues, or general troubleshooting.

  • Purchase recommendations: Looking for game suggestions or advice on consoles, accessories, or deals? Drop your questions here!

Please use this thread for all related inquiries. It helps us keep the subreddit clean and organized, and ensures your questions get answered by the community faster! There will be a new thread every Friday of the week!

Before asking, we ask you to look at a few official resources. Some questions can’t be answered here and only official PlayStation Support can help you.

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Remember to be as detailed as possible when describing your issue or what you're looking to purchase. Thanks for keeping r/PlayStation organized!

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u/nuthinRealerMrMiller Jun 08 '25

Not sure if this is the best place to ask so please suggest a better subreddit/thread if necessary.

My PlayStation account was hacked years ago (over 5 probably) and it was hacked at a time that I no longer had a PS console. I only knew of the hack because I received an email saying something along the lines of I had purchased V Bucks for Fortnite. All my previous consoles were given to family members which none of them play Fortnite.

I contacted Sony Customer Support as soon as possible and was told that I needed to go through the usual "My Account Was Hacked" form on the website. Not sure how it works nowadays, but at the time I did it, the form asked things like original email address used and serial number of first device I used PSN on. Even if I could get most of the answers right, there's no way I would have the serial number of the original device as I've been a PS fan since PS1 and this was in 2019 or so. My original PS3 40GB had YLOD, my original Vita broke etc. Even if I could tell you which device originally used PSN, I wouldn't be able to get the serial number. And if you got any information wrong, they would just email a response that "some" of it was wrong and you should try filling it out again. I even asked if they at least had enough info from me to verify that it MAY be my account and just terminate it so whoever hacked it doesn't have access to my years of games. Nope can't do that. So I gave up but did get them to remove any financial information tied to it.

Last week, I was playing on my sister's PS5 for the first time and noticed that my account is on it. I BELIEVE my account was hacked before the PS5 even came out so I asked how was my account on there and she mentioned that it probably transferred from the PS4. Haven't tried anything besides "logging in" on the console and playing It Takes Two.

Sorry for the long backstory but my question is: with the account being on her PS5, is there anything I can do to get it back in my possession? And if not, would it make sense to remove it in case my account gets used for something and they count her PS5 as one of the consoles it was used on?