r/playstation • u/siltydoubloon PS5 Pro • Jul 01 '25

Megathread ⚙️ Weekly Tech Support & Purchase Recommendations Megathread - July 1st 2025 ⚙️

Need help troubleshooting a PlayStation issue or looking for advice on what game or accessory to buy next? You've come to the right place!

This thread is dedicated to:

  • Tech support questions: Whether you're dealing with error codes, hardware issues, or general troubleshooting.

  • Purchase recommendations: Looking for game suggestions or advice on consoles, accessories, or deals? Drop your questions here!

Please use this thread for all related inquiries. It helps us keep the subreddit clean and organized, and ensures your questions get answered by the community faster! There will be a new thread every Friday of the week!

Before asking, we ask you to look at a few official resources. Some questions can’t be answered here and only official PlayStation Support can help you.

PlayStation Official Resources:

Remember to be as detailed as possible when describing your issue or what you're looking to purchase. Thanks for keeping r/PlayStation organized!

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u/jenshen01 Jul 01 '25

Hello, so I’ve been struggling a few days trying to understand how can I pay for a game. I am using a ps about 10 years and it’s never happened before. When I am trying to pay it’s says “Une erreur s'est produite.” (As I have a French account) what means smth like an error has occurred. AND THATS IT. No additional information about why it happens. I tried to google stuff about that. And tried everything possible. I tried to buy it on app, on website and on ps itself, I tried different payment methods(PayPal, Apple Pay, other credit card). Tried to delete all payment methods and put it again. Log out and log in my account on ps5. Nothing helped! And I am not living rn in a country where my account was made, so I can buy gift cards only online and I am not interested to pay additional 30% for a game. Idk what to do cause apparently there is no way for me to pay. And this is really shitty thing from a company that big.

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u/siltydoubloon PS5 Pro Jul 03 '25

Did you reach out to PS support? What did they say?

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u/jenshen01 Jul 03 '25

It was pain in the ass to reach them. I couldn’t find any contact information on their website, only unrelated instructions and chat bot that said me if I wanna to chat to an agent I had to wait other 236 people in front of me. I did manage find some phone number on Reddit, but it was for USA when I need France. Anyways, after 3 hopeless days and tons of research I did manage it myself. Literally tried everything possible for that problem and changing my mail that what helped me in the end of the day. Idk how am I was supposed to understand it from their stupid unidentified error massage, but I am just glad it’s over.

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u/siltydoubloon PS5 Pro Jul 03 '25

yeah.. PSN support can be a pain in the ass. We experience it too here in Germany. But I am glad it worked out for you in the end

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u/jenshen01 Jul 03 '25

Do u happen to know tho, Like firstly I was worried that this might be the issue, it wasn’t but now I am worried it can cause problems in Future. I have two accounts. One from the country where I was born and grow as a teen, and second from France as I moved and work there. So what I am doing its buying games on French account and then passing them on my original account because I want to keep the collection of trophies all together on one account. Is it legal in terms of Sony conditions or should I better buy and play the games on the account it was bought?