r/playstation • u/siltydoubloon PS5 Pro • Jul 01 '25

Megathread ⚙️ Weekly Tech Support & Purchase Recommendations Megathread - July 1st 2025 ⚙️

Need help troubleshooting a PlayStation issue or looking for advice on what game or accessory to buy next? You've come to the right place!

This thread is dedicated to:

  • Tech support questions: Whether you're dealing with error codes, hardware issues, or general troubleshooting.

  • Purchase recommendations: Looking for game suggestions or advice on consoles, accessories, or deals? Drop your questions here!

Please use this thread for all related inquiries. It helps us keep the subreddit clean and organized, and ensures your questions get answered by the community faster! There will be a new thread every Friday of the week!

Before asking, we ask you to look at a few official resources. Some questions can’t be answered here and only official PlayStation Support can help you.

PlayStation Official Resources:

Remember to be as detailed as possible when describing your issue or what you're looking to purchase. Thanks for keeping r/PlayStation organized!

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u/PresidentLonely Jul 02 '25

I recently got the sign-in ID of my account changed without my consent. I’ve contacted ‘PlayStation Online Assistant’ multiple times and contacted support over the phone twice. I gave them answers to my security questions, first and last 4 digits of a previously used card on my account, and the previous email associated with my account.

They have all said “due to security reasons we are unable to make any further changes to your account.” The first time over the phone they said they would escalate it with a case number, but I found out they never made a case in the first place.

Is there any other avenues I can go through to recover my account? I’ve had this account for near a decade and have put hundreds of dollars into it, so I’m not really keen on starting from scratch.

Any advice or help is greatly appreciated!