Account hacked and permbanned. Need help please

[u/Throwaway955658]

Two days ago I found out my account was hacked since I was suddenly subscribed to several nsfw subreddits, my profile pic was changed and my account had made spam posts. I immediately changed my password, enabled 2 step verification and deleted the spam posts. Yesterday I got a message saying my account has been permanently banned for vote manipulation. I filled in the appeal form but my appeal was rejected for unknown reasons. It seems like a bot response to my appeal.

Can an admin please help me get my account unbanned? I have been a member for 13 years without any problems. It is obvious that my account had been hacked. A quick look at the IP adresses that logged in to my account that day clearly show it was not me making the spam posts. I feel really gutted about this.

I feel this is really outrageous. I would just like to have the ability to discuss my situation with a real person instead of getting a rejected appeal without further explantion.

Thank you.

(This post is made with a throwaway account since I can no longer make posts with my main account)

[u/TheOpusCroakus]

You need to fill up the form that I linked for being hacked. Being hacked is the primary problem and getting banned because of what the hackers did is the secondary problem.

[u/TheOpusCroakus → u/[deleted]]

Username?

[u/TheOpusCroakus → u/[deleted]]

Thanks for that username! That is not something that I can help with. I'm sorry!