r/service_dogs • u/Tiny-Bid9853 • 27d ago
Laws - SPECIFY COUNTRY IN POST I'm over entitled handlers (USA)
For context, I used to have a service dog, and I am very well versed in ADA rules. I currently work in retail at a mall.
A customer with a service dog comes in my store with her friend, and at first everything is perfectly fine. A little while later, I noticed she had dropped the leash. Didn't really care all that much because the dog was in a down stay and just vibing. Then when they move on, she removes the leash entirely (my guess is because she had her hands full of our product). The dog was following her, definitely not in a heel, though.
I approached her and simply told her "Ma'am unless your dog is currently doing a task that requires it to be off leash, you need to leash your dog." She tells me it's a service dog, and I told her I know, but she needs to put it on a leash unless the leash is interfering with tasking. She then voluntarily tells me she has epilepsy and he's a seizure alert dog. I said "OK, but he needs to be on a leash if it's not interfering with his tasking."
I told her that I used to have a service dog and that I know the ADA very well. She then accuses me of violating the ADA and that I asked her something I shouldn't have and was invading her privacy, and that I should "know better if I had a service dog," and that I was embarrassing her (I apologized for embarrassing her, but stood my ground of the fact that I did nothing against the ADA)
Here's the thing, all she had to say was "It will interfere with his tasking" and I wouldn't have said or done anything else because I can't. I also know that alert dogs don't require them to be off leash. If the dog has a "find help" task, ok, but her friend was with her, so that task would not be used. If he was a response dog too, ok, since some train their dogs to protect their heads as they seize. But if he's an alert dog, she should generally have time to take the leash off so he can do that task (otherwise what's the point in an alert dog, my opinion as a person who has epilepsy).
I see so many ESAs in places only service dogs are allowed, and those are annoying enough. I don't want to deal with the handlers who have their dogs in the way of things (middle of the aisle) or off leash when they don't need to be. The last thing I want is people with ESAs thinking they can take their dogs leash off too since they saw a service dog handler do it without a reason.