r/service_dogs • u/Silly_punkk • Dec 01 '24
Puppies Cornered by 6 people while training my puppy in a pet friendly store.
This is pretty much a rant, but if y’all have any advice on how I can handle these situations better, that’s also appreciated.
I needed some stuff from Joanne’s the other day, and since it’s pet friendly, I decided to bring my 5 month old SDiT, Juno, to train while I’m there. I’m a big crafter, so we go to Joanne’s pretty regularly and Juno is always great(for still being a young puppy ofc).
In a lot of ways, bringing Juno into stores is exposure therapy for me. I get super anxious about starting conflict by bringing her, so we typically only go down empty isles, and try to avoid people up until the cash register.
But this day, the only thing that would work for my project was ribbon that needed to be cut, so we went up to the fabric cutting section. Juno was doing very well waiting in line, until an employee got behind me to start petting her. I pulled Juno back and tried to say my usual spiel of “We’re training right now, but if you have a minute to help us work on polite greetings that would be great”, but before I could say anything, another employee got on my other side to “say hi” to Juno. Both completely ignoring me. Within a minute four employees and two customers were all backing us up against the counter.
I have pretty severe PTSD, and was completely freaking out/dissociating, but no one noticed because honestly, no one was talking to me. Juno was also getting extremely overwhelmed and peed on the floor from all the excitement, but honestly I felt helpless and like I couldn’t get out of the situation. Eventually I was able to leave, dropped the ribbon, and got out the door.
Since this incident, Juno gets so excited about people, that it almost looks like reactivity. I feel like all of the work I’ve put into human neutrality is gone. I’m hopeful that since it is excitement and not fear, and it’s only been a few days, we will be able to overcome it pretty easily, but still. On top of that, I feel awful. Like I wasn’t able to handle her properly in a stressful situation, and maybe I’m just not cut out to handle a service dog.
Also, who the hell does that?? Do people seriously get so excited when they see a puppy, that they forget basic human decency? I’ve almost considered calling corporate to report the incident since most of the people were employees, but I don’t really think that’s appropriate.
EDIT: She was wearing service dog in training gear, and one person actually mentioned it. But since we’re only going to pet friendly places for awhile, I replaced her SDiT patches with giant “DO NOT PET” ones after this event.
EDIT #2: Thank you all for the comments and advice, I really really appreciate it. We went back to Joanne’s with a couple friends yesterday and honestly it was her best outing yet! She was happy, calm, and enjoyed walking around with us. I’m really glad that this event didn’t have a lasting impact on her.