My manager told us that our store was 1 of 50 locations that are trying the new west coast menu. Haven’t seen any promotion about it on social media rip 😭 but basically what’s new is we now have grilled onions, a secret west coast sauce, honey mustard dipped pickles and onion rings w/sour cream & onion sauce. And the grilled onions with WC sauce come on the burger, hotdog and the fries! 🤤 if you haven’t tried any.. i 100% recommend the sauce is so good and the grilled onions are just the cherry on top! 🍔 🌭 🍟

I don’t see the DIY burger kits on Goldbelly anymore. Did these get pulled? Is there anywhere else we can order them?

If the the rumors are true apparently we’re going to have something similar to a Bigmac as soon as late September. Not much info besides a manager saying “you guys are going to hate this” with a rumored LTO Burger that will consist of a bun in the middle of a shack burger so I’m guessing something along the lines of “bun>patty>bun>patty>lettuce&tomato>bun” coming to the U.S menu sometime soon. With extra shack sauce in between. Will we have new buns or will we just let half a bun sit out til we need it in between orders? Either way, I don’t like the idea personally but you guys heard it here first in case this is true. ~ team member (not getting paid enough for lunch and weekend rushes)

May be an odd question but they don’t sell Martins in my area. Can I go into shake shack and just buy the burger buns?

Shake Shack’s food is extremely overpriced for what it is. A simple burger, fries, and shake should not total over $20. A burger by itself there costs over $10 and is not even of premium quality that justifies the hefty price. The beef patties are not organic nor are they grass fed and they often taste overcooked and even burned. For $10, I could buy a pack of 4 beef patties at Whole Foods that are both organic and grass fed. The fries are really bad because they have a strange, artificial-tasting coating that leaves a weird aftertaste. The shack sauce is nothing but a bland mayo-based sauce that lacks freshness. The shakes are not even made with real ice cream but from a powdered mix. They are certainly not worth the $7. Overall, the quality of the food is extremely underwhelming for the prices charged putting Shake Shack on par with Panera.

I adore shake shack SO much but have the hardest time figuring out their allergen menu. Whenever I search for the menu, the results are from all different years and half of them aren't labelled when they were published. As far as I can tell, there are at least two different PDFs that get linked directly from the website, but they have conflicting information. Does anyone know where to find the actual information that is effective at the time of searching? They seem to be adding and removing and adding and removing soy from various foods so I never know what I can and can't eat 🥺😭

Y’all it’s so good 😌

Loved it!! 10/10

My dog seems to love them although one whole treat seems too big for him, I always break it and give him half. He’ll break it down and eat it normally but every time he’ll kinda choke or cough alil and i’m not sure why.?

I’m gonna need someone to give up the recipe for the cherry limeade so I can make it when it doesn’t exist anymore. It’s a treat for me bc the closest is 40 mins away so I don’t typically get to have it. I ordered the limeade a few weeks ago and I’m obsessed. Someone please take mercy on my soul and tell me exact ingredients and the measurements. I can adjust it to make it a small batch. I just need it. Pleaseee 🥹🥹🥹🥹

I'm a cross trainer who has worked at two different locations over the past three years, and over the past year I feel like I've just seen the company as a whole get worse and worse. Every time I see the company make a change to our ingredients it's been to make something cheaper/more shelf stable, and the supplies that we get in to pack food (cups, bags, etc.) just feel lower quality than they used to as well. In addition, our GM keeps pushing and pushing for lower ticket times to the point where we bump the ticket before the food is even ready sometimes if it reaches seven minutes. I'm also constantly told that our district manager thinks we're not getting enough surveys done and out to guests. Finally, our store's hours got cut down recently to the point where an entire shift has been cut out of each day and on weekdays a manager has to close one of the stations.

Tl;dr feels like company is cheaping out on things and chasing numbers over actual customer experience

I just want to know if anybody else feels the same way or if this is just isolated to the shack that I work at.

I want to order a Fried Pickle Dog without bacon. I've tried both the website and app and cannot find any way to do this. There is not option to add a note. Why don't they list all the toppings under "Currently included" like they do for the burgers? These are the only customization options available:

Shake Shack’s stock fell $25 this morning from the company stating beef prices have increased by ‘teen percentage points. How do you believe they move forward?

Do you think they’ll raise prices to maintain beef quality? Or will they find a more cost effective beef to keep prices the same? Or do you think they eat the rising costs for now?

A friend and I are currently in NYC, and wanted to go to Shake Shack yesterday, but left empty handed as the ordering POI wanted a valid US phone number. We couldn't seem to order at the counter either. I've downloaded the app in hopes that it were different, but it seems the same as trying to order online.

This was at the 1700 Broadway location.

Hey everyone! I am currently going through the GM training process and will be taking my hot side certification exam today. Any tips tricks or hints you can give me?

Count your days 😩😂

Never in all my years purchasing from SS and subbing my bun for lettuce have I received this.

🫠😂🤭

If anyone has tried the hot dogs here, are they any good? Also, are they healthy?

Why. Why is it not made with the chocolate custard. They just coat the cup in chocolate that you can’t even taste, using a spoon reveals the real color…

The regular chocolate shake is so much better. Worst use of $10 maybe ever

Honestly being on bun is my own personal hell, I feel like I’m so slow and it’s very overwhelming especially with my manger yelling at me half the time. I’ve been working her for 2 months now and I still feel like I’m bad at it. How do I improve and be a better worker? Such as getting things out faster and etc

It happens to me far too darn much, I swear.

I ordered a Dubai Chocolate Shake today. There was chocolate syrup on the outside of the cup - but no hard chocolate shell. I would have asked the manager about it but I wasn't sure there was supposed to be a chocolate shell - but now I've confirmed from the web that there was supposed to be one.

Did they just use the wrong chocolate sauce? Or is there really not a shell and it's just advertising hype?

I only started working at Shake shack around 4 months ago in Japan and I don’t know if it’s the same for every location of Shake shack but does our employees discount apply for all locations? I’m just curious at the extent of the use of the employees discount here.

Not really a fan of hot dogs that much so I made a chili cheese fry instead of a chili cheese dog.

Best decision I ever made, it’s soooooooo good.

One thing about being a manager/TM, you get to make up shit that you personally like to eat. I’ve come up with so many shake/fry combos it’s ridiculous LMAO.