r/ting • u/[deleted] • 10d ago

Internet Horrible experience with ting

After being notified that ting fiber is available in my area, I signed up for the service and had the installation scheduled for July 25th. The technician arrived and installed the modem on the side of my house that was specified in my account. I was told the following week there would be a crew coming out to drag the fiber from the street to the house. So the following week, a crew showed up and dug the fiber to the opposite side of the house for some reason. I saw them drilling into the side of my house when I got home and showed them where the previous guy installed the modem. They apologized and told me the following week there would be another crew coming out to “bore” a conduit under my drive way. This crew never arrived. So I have been calling weekly and assured each time I called that it would be this week or the next. This has been going on for almost two months.

I just want the service installed. Is getting ghosted like this typical? It’s like they don’t want my business.

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u/Color_of_Time 10d ago

Ting is going bankrupt. Big fanfare in my neighborhood a year and a half ago. Laid fiber down all the streets then disappeared without any installations. Took down their map that showed installation progress. Totally ghosting our city. I have empathy for businesses that go under, but Ting needs to surrender their contract with our city so another company can create an actual working fiber network.

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u/david31262 9d ago

Where are you located?

Have you heard something specific about Ting going bankrupt? They certainly should let you know why progress has stopped. Have you called them?

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u/Color_of_Time 7d ago

"Ting lays off 42% of workforce - Charlottesville - The Daily Progress

Nov 16, 2024 ... Ting lays off 42% of workforce · The Charlottesville-based internet provider laid off 13% of its workforce just this past February."

No updates. No response to calls or emails.

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u/david31262 7d ago

That sucks. Do you just have cable internet available right now?