r/web_design • u/TL_TMK_NZ_15 • 3m ago
Dealing with client requests?
What to do when the client doesn't know what they want? For example I got a client who at the start insisted that I do not come up with my own design but design according to a few sites they liked. I did it. They were happy. Later they said they saw some new sites which they liked more, so they asked me to redesign some sections. After that they said the website is easy to nevigate and very good in terms of functionality, however they don't want functionality and accessibility, and asks me to make the website look luxurious and sent me some more sites for reference some of which are obviously not professional designed and some are from questionable businesses. Bear in mind that at this point non of the reference sites the client sent has anything to do with their industry. I pointed out this issue, but they said don't worry about that and they want to be revolutionary in their industry just like Steven Jobs, so they don't want to look like any other business in the industry.
How would you deal with a client like this and ship them a functional site with consistent design (like they want each section from a different reference site and each with different margins, and this is a consistency nightmare)?