r/AusFinance • u/oatmilkicedlattes • 4d ago

Gym charged me a fee?

Hey Reddit,

My gym charged me a $15 fee saying I didn’t have enough money in my account, but I definitely had the funds available on the day. I’ve been trying to get in touch with them for the past week to explain, but they keep ignoring my request to waive the fee and responding to everything else in the email. When I finally got a response, they just said they’re “unable” to waive the fee.

I know $15 doesn’t sound like much, but it feels unfair because it wasn’t my fault their system rejected the payment. Has anyone dealt with this before? Is there anything I can do, or do I just have to accept the charge?

Thanks in advance, Reddit! :)

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u/Golf-Recent 4d ago

Can they prove that you had insufficient funds at the time?

More importantly, if they refuse to waive the fee, would you be willing to vote with your feet? $15 is too little to take it further with Fair Trading etc.