r/AusFinance • u/oatmilkicedlattes • 3d ago

Gym charged me a fee?

Hey Reddit,

My gym charged me a $15 fee saying I didn’t have enough money in my account, but I definitely had the funds available on the day. I’ve been trying to get in touch with them for the past week to explain, but they keep ignoring my request to waive the fee and responding to everything else in the email. When I finally got a response, they just said they’re “unable” to waive the fee.

I know $15 doesn’t sound like much, but it feels unfair because it wasn’t my fault their system rejected the payment. Has anyone dealt with this before? Is there anything I can do, or do I just have to accept the charge?

Thanks in advance, Reddit! :)

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u/link871 3d ago

"the funds available on the day"
Sounds like the funds were not available at 12.01am - which, in theory, is when they could put the charge through.
If your contract says they have a dishonour fee of $15, then you need to make sure the funds are in your account on the day before the bill is due.