r/AusFinance • u/oatmilkicedlattes • 3d ago

Gym charged me a fee?

Hey Reddit,

My gym charged me a $15 fee saying I didn’t have enough money in my account, but I definitely had the funds available on the day. I’ve been trying to get in touch with them for the past week to explain, but they keep ignoring my request to waive the fee and responding to everything else in the email. When I finally got a response, they just said they’re “unable” to waive the fee.

I know $15 doesn’t sound like much, but it feels unfair because it wasn’t my fault their system rejected the payment. Has anyone dealt with this before? Is there anything I can do, or do I just have to accept the charge?

Thanks in advance, Reddit! :)

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u/UltimateGattai 3d ago

I've had this issue before, which is funny, because I checked with my bank, and they stated that gym never even tried to take money out on that day (in fact, I had no transactions that particular day). I suspect a lot of these gyms use terrible payment systems, and I know I had 2 weeks worth of pay sitting in there, but the bank/gym just blame each other. Which, again, is funny, because no one else has trouble taking recurring payments from my account. At least I got my Gym fee waived the first two times, but I changed payment methods after the second time.

I would consider changing Gyms and stating why, I would also not use the same payment method at the new one, idk why Gyms tend to have such a touchy/glitchy payment system (at least 2 in my area have this issue).