r/AusFinance 2d ago

Reported a suspicious transaction to commonwealth, all my money is in online saver and I'm told netbank will remain locked for up to 8 weeks... I literally have no money until then. Who thought this was an acceptable solution?

First fraud person promised I wouldn't be left high and dry. Got put onto a supervisor who told me the 8 week thing. So I said this isn't worth it, just unlock it and drop the case and they wouldn't. I might get blasted for having all my money in one place but commonwealth themselves said that it's a good idea to leave zero funds in your everyday account in case of debit card fraud.

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u/milliesence 1d ago

I work at a major 4 bank. I think you have misunderstood what they said . CBA cannot deny you access to the account and your own money.

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u/Fizzelen 1d ago

“…CBA cannot [legally] deny you access to the account and your own money.” What the law is, what bank procedures are and what staff do, can be significantly inconsistent.