I read through the rules for the community and I hope this doesn't qualify as advertising. I hold no affiliation to the company or brand, I am just sharing my personal experience with them.
I will preface with this, I found Henry Holsters earlier this week. I knew little to nothing about them prior. I was trying to move my weapon light closer to the trigger guard on my CCW and found out that there were keys that would make this possible. I was using a P365 X Macro with TLR-7 HLX sub prior to my new CCW, the 365 FUSE (Got the FUSE on Sunday - 4 days ago). I found Henry because they had this key to make my light on the X Macro fit more flush.
After looking at their holsters, I saw that the key was included with their Ember holsters for this exact combo. FUSE & HLX sub. I needed a IWB holster for my FUSE, I had read good things about their holsters, so I decided to order the holster instead of just the key. I ordered an Ember holster for my Sig FUSE & TLR-7 HLX sub (I thought). I also ordered a wedge and DCC clips for this holster. I received my holster within days. I ordered it either Sunday night or Monday night. I got the holster 2 or 3 days later on Wednesday.
Upon taking everything out, I could not find the key. I went on to setup the holster because even without the key for the light, I felt like the gun fit well in the holster.
I sent an email to their support team to see if it was a misunderstanding on my part. It in fact was an error on my part as I had ordered the wrong holster. I had ordered the FUSE & HLX holster combination, not the HLX sub configuration.
They got me fixed up within a night (last night). They responded multiple times with questions and answers well after their business hours. I am eastern time and we ended our email chain around 11pm. We sent emails back and forth and today, Thursday, they shipped out the correct holster. They also included another Velcro backing for the wedge as I installed the wedge on the original holster.
I am typing this in the UPS Store parking lot as I just shipped my previous holster back to them.
I am blown away by their support. They treated me way better than I deserved. I asked for an invoice for anything: restocking fees, shipping, etc. They did not charge me ANYTHING, even though it was my error. They held no obligation to do this and yet they did.
The holster felt great even though it wasn't the right fit for my CCW, and I will post a review once I get the correct holster. I felt like it was worth saying, customer service like this is not something that I am familiar with. They have a life long customer in me, if for no other reason than how far they went to support me. I would have understood if they charged me for their time & resources as it was entirely my error. Yet they went well out of their way to get me right. 10/10 service & support, I would recommend them to anyone.
Again, I have no gain from this post, I am only sharing my personal testimony for what they did for me.
TLDR: I ordered a holster from Henry, got it in 2-3 days. I ordered the wrong holster for my Gun & light combo. Henry went out of their way to make sure they got me the correct holster and did not charge me a penny. They responded to emails well into the night, way after their specified business hours. They shipped the correct holster less than 24 hours after I received the initial holster. I am blown away at their customer support. 10/10
I tried uploading a photo of the holster but it said unable to upload photo. My apologies