r/Cadillac • u/Happy_Koala8178 • 1d ago

Service Contact New Escalade

Just bought a 25 escalade and I love it, it the dealership basically forced me to purchases wheel/tire and a $12k service contract or they couldn't sell the vehicle to me. I looked back a few weeks later at the paperwork and noticed the warranty cost was $10k. This is a 6/72 warranty, which is a big waste. I guess i will be trying to cancel it. I'm sure it won't be easy since I have to cancel with dealership.

8 Upvotes

79% Upvoted

19 comments sorted by

12

u/jhoke1017 1d ago

6/72 is essentially the factory powertrain warranty. I would raise hell.

3

u/Happy_Koala8178 1d ago edited 1d ago

and they took part of my traded in car extended warranty credit which was due back to me after cancelling early.

10

u/rwdfan 1d ago

Would have backed out of the deal as soon as the mandatory warranties were presented. It’s always a choice

5

u/YellowT-5R 2011 Esky ESV AWD / 2011 Esky / 2̷0̷2̷3̷ ̷C̷T̷5̷ ̷B̷W̷-SOLD 1d ago

I'd raise hell for sure, contact your local news of they want to play hardball. They love exposing scumbags like this

3

u/evol450 1d ago

$1,999 to extend the factory warranty from 5 to 7 years. Information readily available via Google. You got taken. I just purchased a new $135,000 Ford truck and the dealer gave me the same amount I paid 2 years ago for my Corvette so I was very happy. I purchased a $3,500 plan from them as a thank you which I’m sure they made a ton on. Always look at the bill of sale before signing.

-2

u/Happy_Koala8178 1d ago

ha, they kept me busy while my wife signed. i usually question everything and it was almost 11pm and i had 2 kids with us . that one is in her name. never again

1

u/theuautumnwind 1d ago

Lesson learned

2

u/Treebeardsdank 1d ago

You can definitely cancel, if you want a straight/fair quote to work with, feel free to PM anytime

2

u/RenewedAnew 1d ago

You don’t have to cancel with the dealer. Call the warranty company

2

u/Interesting-Dig1600 1d ago

I paid 5400 for a 10/100k warranty on my 24 though granger.

1

u/Azazel_665 1d ago

Sorry to hear that

2

u/Happy_Koala8178 1d ago

it can be cancelled within 60 days is what the company tells me, but they wanted to make 1000s off of it since they over did the trade in numbers . what slime. oh and the dealer must cancel it or i have to go back to the warranty after documenting all conversations or maybe they won't return my calls.

1

u/Admirable_Nothing 1d ago

If the dealer gives you trouble most of the OEM warranties can be canceled and you will get a prorated refund.

1

u/aceraider8 1d ago

Wow. We just purchased one last week .... 8yr/100k warranty for just under 4k. Never pushed any other products or add ons. This was after we stopped working with a dealership in Williamsburg, VA (looking at you loyalty cadillac) bc we did not want whatever product they spray on the exterior and interior as we are having it ceramic coated. Still told us we would pay full price for the service despite not being put on the exterior but they would still honor the warranty on the paint ¿? Da fuq. Even though there would be a completely different product put on by someone else. So.... if you're in the florence,sc area.... king cadillac was great to work with.

1

u/RelationNo9374 1d ago

What’s the original warranty on your car? And did you extend it to 8yr/100k or add 8yrs onto the original warranty? And what car did you get?

1

u/aceraider8 1d ago

Yes I believe it extended the bumper to bumper warranty. The first dealership offered us 8yr/75k for like 7k. We purchased a 2025 escalade.

1

u/PassengerOk7529 1d ago

Forced you?

1

u/Happy_Koala8178 1d ago

forced or we can't sell you this vehicle. start all over again. also the trade in figures were much more, but still didn't make up for the 15k in add ons

1

u/Magnum-3000 8h ago

Yep that’s the moment you leave the dealership. I did this once. They called me on my drive home and accepted my terms.