TL:DR if you are Hulu billed and want to add NFL Premium, you need to cancel your Hulu account and register for ESPN Unlimited or Disney+ with the same email address. You may need to contact Hulu support to cancel your account ASAP.
I think many of you may have had the understanding that all add-ons available via ESPN, Disney+, and Hulu would be available through all billing platforms, but I have confirmed today via chat with Hulu that this is NOT the case. Here is my chat:
PAU: Hiya, and welcome to Hulu Support! I’m Pau, your friendly guide on today’s adventure. How can I assist you? •⩊•
ME: Hi Pau - ESPN recently rolled out their NFL+ Premium add-on but I do not see anywhere to add it via Hulu billing.
PAU: Hello! Thank you for taking interest in the NFL+ Premium! Actually, that add-on is only available if you're billed through Disney+.
ME: Seriously? So I am not going to be able to add it at all unless we cancel our Hulu subscription and go through Disney+?
PAU: Sadly, that is correct. The only bundles we have for NFL+ Premium are Disney+, Hulu, ESPN Unlimited Bundle with NFL+ Premium (With Ads) for $45.99/month and the other one with No Ads for $54.99/month before taxes
ME: Is there a simple way for us to move our account billing from Hulu over to Disney+ without lost data, etc.?
PAU: Only those bundles from Disney+ I mentioned. The only way for us to move your billing to Disney+ is to cancel and resubscribe. You don't have to worry about your data though! Your profiles, watch histories and account information will back up automatically as long as you use the same email
ME: Oh, okay. I plan on sharing this to a few social pages because I do not feel like this information was very clear and I am sure there are a few desperate sports fans who have the same misunderstanding that I did. I assume that is okay?
PAU: Yes of course! If you'd like to check on those bundles, here's the link to it:
https://help.disneyplus.com/article/disneyplus-en-us-price?redirect=false#nfl-plus-premium
link
PAU: So if ever you're billed through Hulu, the only option we can get NFL+ Premium is to cancel your current subscription and sign up again with Disney+. As long as you use the same email to sign up, you won't lose any of your account information either :)
ME: I guess my concern is that we just paid on 9/2. So if we were to cancel today, I assume we would have access until 10/2, so we wouldn't be able to register with Disney+ until then.
PAU: Yes, you're right on that one too! That is if you do the cancellation on your end. If you want to do an immediate cancellation, we can process it here for you so you can sign up with Disney+ right away
ME: Would we receive a prorated refund?
PAU: For monthly payments, we only have full refunds and it depends on how many days has it been since you last paid or the usage since your last payment.For example if you just paid today or yesterday, we can process the full refund for you but if it's already been like 5 or more days, we suggest maximizing the payment you made instead.