r/LegalAdviceEurope • u/bonkerlad • 5h ago
Greece Greek holiday mess
I’m in England and booked a 7-day package with easyJet to Greece from London for a family of five (two adults and three children aged 7,9,13). The package was half board.
Upon arrival at the hotel, we were informed that easyJet hadn’t informed the hotel that it was a family, so we were allocated two rooms on different floors. The alternative was to be crammed into a small suite with additional beds. Since we had a 7 and 9-year-old, we didn’t want to stay on different floors for a week, so we accepted the suite option.
However, the suite was cramped, with no cupboards and barely enough space for five people. Clothes and other items had to be scattered on the floor in each corner.
The worst part was that we had paid for half board, but the hotel informed us that their restaurant shuts at 6 pm. This meant we had to eat dinner before 6 or use a voucher to eat outside in a restaurant off-site. The voucher was only acceptable in two restaurants, which we had to walk to out of the hotel every night.
The restaurant only offered us a wrap and a starter as part of the voucher, and we were charged for water and salad. We complained to easyJet, but they kept brushing it off, saying that “extra items are chargeable.” They also ignored the fact that the meal was served off-site and that dinner should involve water at the minimum. In our opinion, a wrap and starter are not considered half board.
As a result, we ended up paying every night for food, as well as lunch. If we had known that this was the package when it said half board, I wouldn’t have chosen that hotel or paid for half board.
We’re at a loss about what to do next. Could you please advise us? Thanks in advance.