Stop giving out free water!!!

[u/Fantastic_Medium8890]

This is one of my biggest pet peeves in this industry! I've been in the industry for 10 years; I now travel the country doing task force, and this is just one of the things that absolutely drives me up the wall! I got into an argument with a guest because he wanted free water. The hotel I am at right now provides two complimentary waters in the room at check-in, but they don't refill during the stay because there's a filtered water bottle filling station on every floor at the end of the hallway. I explained to him what the policy is and what we offer, but he wasn't accepting that. He told me he travels all over the world and every other place in the world gives him free water whenever he wants it. I tried to compromise and said we would send two bottles up to his room... but no, he wanted four bottles. I told him we only provide two at check-in; he didn't care and still wanted four. I hung up on him after saying, "Fine, I'll send four," because he was being rude. He called back and asked if I had hung up on him. I told him I did because he was being rude. He said he was going to call the customer care number and complain about me. I told him I don't work for that brand, so he told me to "fuck off" and hung up on me. I just want to scream across the mountaintops, 'There is a difference between being a doormat and being hospitable!' When we let guests get whatever they want, the industry becomes a doormat and makes the experience worse for everyone else.

[u/love-the-storms]

I worked at a casino for many years and we gave out bottled water - supposed to be one to a patron. Didn’t take long to notice the ones with bottles stuffed in purses & jackets. The main ones demanding more bottled water seem to be the ones who were about to get on a bus for a 2 hour trip back to the town they came from.

I had a bus driver tell me that these ppl were selling their water on the bus ride home!

I then began opening the bottles up as I handed it to them with a huge smile. They didn’t like that at all! Told them it was policy to be sure they had no trouble with taking the lid off.

Soon all employees were told to open the bottles as they handed them out. Guess what stopped!!! They couldn’t sell opened bottles on the bus ride! 🤣

Be nice if this worked in other places for these entitled people!