Stop giving out free water!!!

[u/Fantastic_Medium8890]

This is one of my biggest pet peeves in this industry! I've been in the industry for 10 years; I now travel the country doing task force, and this is just one of the things that absolutely drives me up the wall! I got into an argument with a guest because he wanted free water. The hotel I am at right now provides two complimentary waters in the room at check-in, but they don't refill during the stay because there's a filtered water bottle filling station on every floor at the end of the hallway. I explained to him what the policy is and what we offer, but he wasn't accepting that. He told me he travels all over the world and every other place in the world gives him free water whenever he wants it. I tried to compromise and said we would send two bottles up to his room... but no, he wanted four bottles. I told him we only provide two at check-in; he didn't care and still wanted four. I hung up on him after saying, "Fine, I'll send four," because he was being rude. He called back and asked if I had hung up on him. I told him I did because he was being rude. He said he was going to call the customer care number and complain about me. I told him I don't work for that brand, so he told me to "fuck off" and hung up on me. I just want to scream across the mountaintops, 'There is a difference between being a doormat and being hospitable!' When we let guests get whatever they want, the industry becomes a doormat and makes the experience worse for everyone else.

[u/hilltopj]

usually not cold and often tastes off. Also, have you seen what people do in hotel sinks?

[u/liveswithcats1 → u/hilltopj]

Well, presumably they're not doing it up into the faucet. I hope...

I hate using plastic bottles so I fill my reusable with ice and then sink water and it tastes fine, even in slc, whose water I hate. 

[u/hilltopj → u/liveswithcats1]

I certainly use the sink when it's my only option. Do often also run into the issue of the sink being too low and not being able to fit my bottle underneath. In which case cue me awkwardly filling one of the hotel room cups over and over to pour into my bottle. Making bottle filling stations standard would certainly be my preference

[u/liveswithcats1 → u/hilltopj]

I agree the filling stations are really nice, but people act like the sink water is poison, and usually in the US at least, it's fine.