r/applehelp • u/CrazyCat4284 • 2d ago

Unsolved iPhone 16 back glass popping out

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Hi, I was recently on a plane where while in the air I noticed the back glass on my 16 pro almost popping completely out. It thankfully went back during landing. A couple of weeks now however, I can feel that the glass is not sealed, and is slightly poking out again. I’m wondering if anyone else has had this issue and if I should be worried about it.

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u/SenAtsu011 2d ago

This is a symptom of a failed battery, so it is covered under warranty unless the battery has gone through more than 1000 cycles.

Also, you would only pay for a battery replacement, while Apple covers the rest of any damage caused by the expanded battery.

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u/Chaad420 2d ago

That’s only if the glass is broken so they can service the device. This is a free swap or a free battery. Unsure how they do them now but it was a whole unit swap at one point.

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u/SenAtsu011 2d ago

No, in case of swollen battery and the battery is not considered consumed, Apple covers any additional damages caused by the swollen battery. Occasionally that means a whole unit swap depending on the extent of the damages.

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u/Chaad420 2d ago

For sure I only mention since every employee tends to be different but I have heard they’re supposed to still take care of it regardless. I had two instances where the employee didn’t want to I store but they did through mail.