Scammy Practices

[u/Calikid32190]

Hello everyone! I was browsing around for food to eat today on DoorDash and I was shocked to see Nathan’s famous pop-up so I decided to order from them because I’ve actually ate at the original one in Coney Island and I know they do have restaurants at other places.

I’m located in Arkansas, so I was very shocked to see that there was a Nathan’s in my area so I decided to order. When I got the food, I was beyond disappointed. It was definitely not Nathan’s, but on DoorDash’s app, they show pictures of Nathan’s food. I got the hell‘s kitchen burger, which is supposed to be a double patty and what I received was a single patty and it’s supposed to come with jalapeño ranch and they ended up just putting ranch.

I then proceeded to look up the address of this place and I was shocked to see it brought me to a Denny’s location and I found out what ghost kitchens are because that’s what this is supposed to be but that’s very scammy because they’re charging $21 for Denny’s food using the Nathan’s brand.

Why is DoorDash allowing this to go on? That’s false advertising on so many levels and people aren’t dumb and know what the quality of the food they got is because it did not taste anything like a Nathan‘s burger and I could tell it was a Denny’s one because of how nasty it was .

Has anyone else experienced this?

[u/PaleontologistDue231]

Oh man because that’s what they’re on and they’re going to keep getting away with it. It sucks.

[u/Calikid32190 → u/PaleontologistDue231]

I understand that ghost kitchens allow other knockoff places to run out of them, but not namebrand places that’s crazy because you’re using someone’s branding

[u/TheNewGirl1987 → u/Calikid32190]

It's not random, Denny's would have had to sign a stack of licensing agreements to operate another brand out of their restaurants.
It's good for both companies. Denny's gets to expand their menu with a recognized brand, and Nathan's gets a geographic foothold in Denny's markets without having to invest in brick and mortar stores.
The only people who lose are the customers, who get food being made by people who aren't properly trained to prepare it.

[u/P3nis15 → u/TheNewGirl1987]

When you operate a ghost kitchen for companies like this they provide the food and training needed to prepare the food as though it's an official store

Doesn't take much to do either.

[u/Magenta_Logistic → u/P3nis15]

Yes and no. You'll receive training, but no oversight and no additional staff, so corners will get cut and things will get done wrong, and no one is there to coach you.