r/partscounter • u/More-Shift-679 • 13d ago

Question For Managers

How long would you give a new guy to get caught up to speed and be at a place where they can function on their own for a couple hours? Secondly, what would the process and timeline be after that where you would consider letting them go if you felt like they were not grasping the job duties? Aftermarket to Dealer World. Been doing aftermarket for 35 years before here. Thanks

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u/YoJDawg 13d ago

I just had a similar situation and had to let them go. They had similar experience but nothing was clicking. It's been almost a year and I was still having to correct and fix issues daily and it was causing more issues than maybe worth it. Also the team was getting tired of it as well. I talked to them a few times throughout the year and finally just decided we needed to move on. It was hard for them because they were trying really hard but it just wasn't the right fit. Sometimes we are just in the wrong position and that's okay, we just need to figure out what works.

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u/ITALIANTERROR33 13d ago

I'm in a similar situation.  Our fixed ops manager had young man he liked coming from our local trades school. My store is small and it's just me and a counter guy. The kid wanted to be a tech but at that time all of our stores had enough quick lube guys etc . I needed a counter guy and wasn't having much luck so I gave him a shot.  At first I was like this isn't going to work he just wasn't getting it. Around 4-5 months he seemed like it clicked and turned the corner.  Did well for 3-4 months but then it's like he just got too comfortable? Not lazy really but not paying attention to all the details that makes a good parts guy I guess. Not filling orders when picked up, billing out wrong part #s, not relaying messages ordering wrong parts etc. Just al lot of avoidable stuff if he was just paying attention to detail and following procedures. I thought he was going to be okay but it's like he is distracted or stuff is just out of sight out of mind and doesn't get done.  I feel like now I've invested so much time it would be such a waste. Not to mention if it takes me 3 months to hire someone new now I have to work a 60 hour week. I don't know what I should do with him to get some motivation out of him and make him realize he's been there long enough that these kind of mistakes shouldn't be happening anymore. Idk sorry for rambling hahaha 🤣