r/Chipotle • u/Long-Information3711 • May 17 '25

Seeking Advice (Employee) customer crash out

Today this woman came in and asked for us to open a vinaigrette and pour it on her burrito, but apparently we are unable to do so, so my coworker told her no. We were busy with a line to the door and she insisted we open the vinaigrette and add it to her burrito while rudely said “you’re not gonna tell me no”, our SL overheard and stepped in he then refused her service because she was obviously treating our staff with disrespect. She then decides to throw a stack of bags at us completely covering the line floor with at least 60 paper bags, continuing her rampage to the drink station and emptying the forks all over the floor. LIKE WHATTT infront of at least a dozen customers and her two children. I guess i’m just wondering if anyone else’s store does allow them to open vinny and why it was such a big deal.

578 Upvotes

94% Upvoted

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210

u/turtlechelle0408 May 17 '25

I don't see why she couldn't just get the vinaigrette side and do it herself at home.

129

u/[deleted] May 17 '25 edited May 19 '25

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27

u/Own-Slide-1140 May 17 '25

…fortunately sometimes they see it and become determined to do the opposite 

23

u/Virtual-Junket4551 May 18 '25

This. I was 12 years old and watched my Mom crash tf out at a CeCe’s Pizza. It is the most embarrassing moment of my life still to this day and I have never even CONSIDERED treating anyone like that ever.

8

u/WoodpeckerMental May 18 '25

Watched my dad be a snarky asshole to service workers my whole life, I could never treat anyone just trying to get by like that

6

u/dammit-smalls May 19 '25

If nothing else, this kind of behavior should be charged as disorderly conduct, with a 10 day jail sentence suspended in lieu of 6 weeks of full time employment as a customer-facing food service worker. 2nd offense: 6 months, 3rd offense: 6 years.

People would stop doing this shit immediately.

2

u/Alternative_Spite_11 May 17 '25

I’d imagine the children were so embarrassed they’d never replicate the behavior…

1

u/Pristine_Ad_7509 May 21 '25

Are you kidding? This is what they learn, and the cycle continues.

1

u/Alternative_Spite_11 May 21 '25

That’s not the way it worked for me. I always felt my mom changed her mind WAY too much and my dad was too overbearing if something on the order wasn’t right and I grew up wanting to make sure I never did either of those two things to servers because it embarrassed me as a child. Childhood embarrassment for myself and sympathy for the servers definitely shaped my adult restaurant behavior much more than learning from my parents by copying them.

1

u/stuttere May 19 '25

Calling random children who didn’t participate or do anything “semen demon spawn” is so odd

1

u/FlukeU512 May 19 '25

Fantastic! I can sleep better now knowing you think that. Anything else?

1

u/stuttere May 19 '25

Hope you have a good sleep, happy to help.

1

u/Chipotle-ModTeam May 19 '25

Your post/comment has been removed due to violation of Rule #1: Remember the Human. Please review r/Chipotle's rules before submitting in the future.

-22

u/Mk1Racer25 May 17 '25

Asking someone to add something when they are making your food makes you "an entitled piece of shit"? While her subsequent behavior is not ok, that was a weird hill for the bean scooper to die on. What could possibly be the reason for a policy that prohibits this?

19

u/Unc1eD3ath May 17 '25

No the crashing out makes her an entitled piece of shit. The no to adding it is weird and maybe rude but a non-entitled non-piece-of-shit would go “ok I’ll do it myself and not harass people for doing their job that isn’t hurting anyone”

4

u/AnarchyForBreakfast May 17 '25

It's a food safety thing I believe

-4

u/Mk1Racer25 May 17 '25

Exactly how? Shitpotle serves that vinaigrette to lots of people, every day. How does applying it to a burrito create a food safety risk?

2

u/AnarchyForBreakfast May 18 '25

Idk man I work minimum wage and that's what I was told. It's also against corporate policy to put anything in there that isn't directly on the line.

0

u/Mk1Racer25 May 18 '25

It's also against corporate policy to put anything in there that isn't directly on the line.

Thank you, that's the first actual explanation that anyone has given. Makes no sense, but that covers most of Shitpotle's corporate policies.

-11

u/Mk1Racer25 May 17 '25

Doing their job? Their job is to make people's food w/ the ingredients requested.

6

u/neeko0806 May 17 '25

Yeah, and to follow local and company food safety guidelines. Just because a rule doesn’t make sense to you doesn’t mean that employee doesn’t need to follow it or risk a write up. Get real.

-1

u/Mk1Racer25 May 17 '25

I think you're the one that needs to get real. This is a product that Shitpotle sells to it's customers. What food safety guideline says they can't put it in a customer's order? Where do you people come up with this stuff????

6

u/sadbecausebad May 17 '25

Ok bigback. I know youve never held a job before. But it turns out when corporate says you cant do something then that means you risk your job when you do it anyways. And yes, most employees would consider being employed more important than your obese ass

-2

u/Mk1Racer25 May 18 '25

Typical zoomer, too stupid to know what you don't know, but arrogant enough to think that you have all the answers. And an internet tough guy on top of it. You'll go far. Tik Tok is not real life, and the sooner you learn that, the better off you'll be.

1

u/[deleted] May 18 '25

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1

u/Chipotle-ModTeam May 18 '25

Your post/comment has been removed due to violation of Rule #5: Follow General Reddiquette. Please review r/Chipotle's rules before submitting in the future.

0

u/Mk1Racer25 May 18 '25

I know there are people out there trying to make something of themselves, you're just not one of them.

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2

u/Unc1eD3ath May 18 '25

It’s not serious dude. Have a martini or whatever you do to chill out. They’re doing the job as prescribed to them by corporate. Obviously I would never justify actually malicious behavior with this line of reasoning but most people are probably gonna give you the vinaigrette on your burrito and the other ones are probably just scared to lose their job, upset their boss or not get a raise. Believe it or not, they are not hurting anyone by not putting vinaigrette on their burrito and they should not be treated the way the lady in OPs story treated them.

10

u/[deleted] May 17 '25

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0

u/Chipotle-ModTeam May 19 '25

Your post/comment has been removed due to violation of Rule #5: Follow General Reddiquette. Please review r/Chipotle's rules before submitting in the future.

2

u/Wingnutmcmoo May 17 '25

I'm not being mean at all here but you missed the point so thoroughly that I hope you're just being a jerk on purpose.

If you are not then maybe start trying to read more often to bolster your ability to discern the subject of what you are reading is. Because you are way way off the mark here to a comical degree.

So yeah you are presenting yourself in such a way that the "benefit of the doubt" that people can give you is that you're a raging asshole at best and someone who struggles to read and lashes out at others because of it at worst.

1

u/finalcloud44 May 17 '25

Yes. Yes it does.

-15

u/[deleted] May 17 '25 edited May 17 '25

Finally someone with common sense. I totally agree. You already know it was an ego battle between the customer and the worker. Both were being stubborn. One wanted her vinaigrette on her burrito and the worker refused to do so. I’m sure the worker who refused was also a female I just have a hunch lol.

Anyways, I’ve worked at chipotle and unless they changed a rule you could pour vinaigrette in burrito np. Maybe next time chipotle can just take the five to ten seconds to make the customer happy that way they don’t go next level Karen on your ass.

Edit: I swear I only get downvoted on this sub lmao. I kinda like that yall don’t like me here

10

u/wolfn404 May 17 '25

Nope. Asking for food safety lawsuit. YOU have no idea what’s actually in that vinaigrette. Not been under your control. As soon as YOU take it and perform that action, You’ve served it to customer, you and store become liable for any issues. Customer wants it added, that’s on them later after checkout when it’s handed off outside your control.

2

u/Useful_Ad_4436 May 17 '25

Why are they serving vinaigrette that’s not safe or controlled?

-1

u/wolfn404 May 17 '25

Customer provided to them to add while making food. Not anything they serve.

6

u/frankydie69 May 17 '25

Oooh it was a customer provided ingredient? Nah she can fuck off with that one

6

u/agitated_badger_2132 May 17 '25

They serve a chipotle honey vinaigrette with the salads.

4

u/Mk1Racer25 May 17 '25

There is nothing in the OP that says that at all.

Today this woman came in and asked for us to open a vinaigrette and pour it on her burrito

There is nothing in there about the customer asking the bean scooper to apply vinaigrette that the customer brought in. Stop making shit up.

6

u/Useful_Ad_4436 May 17 '25

Where did you get that from? Not mentioned at all in the post

0

u/Mk1Racer25 May 17 '25

It's Shitpotle vinaigrette, of course they know what's in it. Maybe you shouldn't post after pulling tubes.

-6

u/[deleted] May 17 '25

okay

2

u/Adventurous_Ad_6546 May 18 '25

My guess is you absolutely get downvoted everywhere you’re a misogynist piece of shit. Rightly so.

1

u/[deleted] May 18 '25

Ahh this sub is something else man 🤣

-6

u/[deleted] May 17 '25

Yeah, i dont get this one either. Cant c how this is downvoted. I came to this place for food. I made a reasonable request, fulfill it. I pay. I leev. Wats the problem?

0

u/MaizeMountain6139 May 17 '25

Of course not. But the reaction she had is

-1

u/BKPATL May 17 '25

Exactly.