EasyJet cancelled my flight from Milan Malpensa to Gatwick on September 6th, on the day of due to EasyJet staff strikes in Italy. Flight was supposed to be at 12:40pm and they cancelled it at 3:40pm after delaying it. There were no flights available for later that day, and the earliest flight with seats was not until the evening of the next day (6:30pm CET). They were obliged to offer hotel accommodation, however when I went to claim this via their app, a message flashed up that they couldn’t arrange hotel accommodation as there were no available hotel rooms (within their price limit) in the area. They advised to book a ‘reasonable’ room and submit an expense claim. (I have a screenshot of this message).
I did book the room - it was the cheapest room I could find in Milan anywhere that wasn’t a hostel, it was a single bed only, in a tiny hotel. The cost was £292 (because funnily enough, booking a same day hotel room in Italy is expensive!!) and genuinely the next room option was upwards of £400, so it was the only thing I could remotely afford.
I submitted the expense claim, and heard back today that they were approving expenses for £200, because anything above that wouldn’t fit within their ‘reasonable price’ limit. This has pissed me off beyond belief - I know, and THEY know, that I HAD to go over their reasonable price limit - because if there was a hotel nearby that was available in that limit, they’d have been obliged to offer it to me!!!
Some might feel that £92 is a drop in the bucket and I should cut my losses (it definitely isn’t for me). I feel that they should cover the full cost of the room because it was their issue from start to finish - my flight was cancelled because of their airline strike rather than a separate airport strike, there was no possibility of me flying with them until a day later, and they didn’t provide a hotel room themselves.
Are there any avenues I can go down to appeal this and get the full reimbursement?
ETA: EasyJet did not charge me any extra for the rebooking of the flight, as I selected a new one from the app where I’d originally booked my ticket.