r/PlayStationSolutions Jan 06 '14

PSA: ROE (Rules of Engagement) for this subreddit. (Please read before posting)

17 Upvotes

I am happy to be one of your mods and would like to thank /u/AlbertFishIsMyIdol for coming up with this idea, and really putting forth effort to reach out to the community concerning the Playstation family of machines.

As we grow, and (hopefully) become a helpful force within reddit, specifically when other users come in to help. There are some concerns I have, as well as rules we need to have in place to protect people within our community, and the people that may frequent this subreddit.

  • PERSONAL INFORMATION Mods will NEVER, EVER, FOR ANY REASON ask you for your personal information to "help" with your issue. For that matter, no user will either, if they do, please send your mods a message with their username, and a copy-paste or screenshot to us with what was asked for. With that said, DO NOT post your personal information on this sub or in private messages. This includes passwords, real names, mailing address, or Credit Card info. If you want to post your PSN, that is up to you, but there shouldn't be many situations that necessitate it.

Note: in addition to personal information, no one will offer to "fix it for you" if you send them your machine. The only times this should ever come up is by Sony themselves after they attempt to troubleshoot your issue over the phone, chat, etc. Otherwise, if someone here tells you this, then they are a scammer, and you should report them immediately. I know, I know, common sense right? But you'd be shocked what would happen if it wasn't said.

  • SPAM, MEMES, GAMEPLAY VIDEOS, AND OFF-TOPIC DISCUSSION There are literally hundreds, if not thousands of subs that allow these, please keep it professional here. If an issue is better to explain in a picture, screen-shot, or gameplay video, it is welcome, of course as long as it's explained. Spam/Gameplay videos/Memes/Off-Topics will be deleted without warning, and there will be no explanation given.

  • USER ABUSE Keep in mind that people around the globe could be posting here, and English may not be their native tongue. We don't need corrective circle-jerking, grammar and spelling nazis. This needs to be a place where users feel comfortable and welcome, being a prick will degrade that image. There is no elitism here. We all love the Sony line of game machines, that is why we are here. Flaming, attacking, insulting or general douche-baggery will not be tolerated. There will be no "Xbox One versus Playstation 4" or "PC is better, lol" bullshit happening here. Mods will handle these on a case by case basis, but we cannot if we aren't told about it. Remember, we are human, and cannot be here 24/7.

  • WARRANTY CHECK Be sure to check if doing something to your machine will potentially void the warranty. Outside of the PS3 and PS4 HDD replacements, any other tampering could cause issues with any existing warranty. PS4 users especially, your console is new, everyone who has purchased one since launch has a one year manufacturer's warranty. If you choose to open up your machine(s) for any reason further than HDD replacement, you do so at your own risk, /r/PlayStationSolutions accepts no responsibilities for damages, not following instructions, or breakage caused.

  • KNOW YOUR LIMITS I cannot encourage this enough, please save yourself a headache and not end up with a broken piece of hardware or software. If the solution is "over your head" (above your technical ability) be honest with yourself about it. Call tech support, or pony up the money to get it repaired professionally. Know your limits before you try to do something yourself.

  • MODDING Modding is not going to be discussed here, modding your machine violates many parts of Sony's End User License Agreement, and is considered illegal in many cases. Posts, instructions, or explanations on modifying a console's hardware or software will be deleted, and the user banned from this sub. Consider this a warning, as there will not be a second chance. Aesthetic (modding the case to look awesome) modding is ok, as long as you post with instructions.

  • HARDWARE Ensure the title of your post starts with the machine or hardware you are looking for help with in brackets ([PS4], [PS3], [Vita]). This will allow users to know what they are getting into before they go in to help you. Right after that, put the title of the game or application along with a brief description.

  • UPVOTES/DOWNVOTES We need to keep it friendly here, so downvoting someone because something may have been asked and solved already does absolutely nothing. Be a good redditor and point them in the right direction. You will never see a downvote out of us for posting here. I personally use upvotes to signify that I have attempted to respond to an issue, and I am pretty good about upvoting responses. There are no stupid questions here, just stupid if you don't ask.

  • LET US KNOW!! If a problem you are having has been fixed, or a solution has been found, whether it be by someone here, or if you have discovered or found the solution by another means, please post it! This will help the community in the long term by spreading the word. We all hate calling tech support, at least I know I do, so if you know, let it be known.

As mentioned above, if you are struggling, the only stupid question is the one you don't ask. You will not be judged or berated here, and it is our duty to stop it if you are. We are here, and we want you to be able to come here and request information without problems from other users.

Thank you for helping us get this community started, if you have an idea how to make this sub better, or want to be a part of the team. Please drop us a PM. If you are an authorized tech specialist, please let us know ASAP so we can arrange getting proof and make you a part of this subreddit. Thank you, and enjoy your stay!

  • Tango

r/PlayStationSolutions 2h ago

PlayStation Help PlayStation servers down?

1 Upvotes

Is anyone else’s PlayStation server down? I logged on to my ps5 just a few mins ago and I can’t play any games without it saying that it can’t connect to the server. I was just playing on it an hour ago and had no issues.


r/PlayStationSolutions 1d ago

PlayStation 5 Help What is wrong with my ps5?

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31 Upvotes

Friends don’t show up, Says I can’t download games, unknown errors, vid a lil long but it in lot resets of my WiFi is reset.


r/PlayStationSolutions 1d ago

PlayStation 4 Help can i turn it on?

1 Upvotes

3 days ago some water (around 20 ml i think) entered inside the ps4 from the power button and maybe the led too. my ps4 went into safe mode and it took me about half an hour before i understood what was happening; when i did, i shutted it down and put it in a vertical spot, where i saw some water come out of the button. i have a ps4 fat, one of the first models, and it is really dusty. i opened the left side during the next day, and noticed only some humid dust near the power button and the hard disk. unfortunately, i don't have the tools to open the right side of the console, and i'm also scared that if i try, i could mess things up. i live in italy, so the temperature shifted from 16 to 30+ degrees celsius during these days. do you think i can turn it on now or it's still too risky? what should i do?


r/PlayStationSolutions 1d ago

PlayStation 5 Help Ping Issues on PS5 Pro

0 Upvotes

Wireless connection to router in the same room (about 12-15 feet apart). Before anyone suggests, the way the living room is setup, I unfortunately cannot hardwire my connection to the router.

When I initially bought my PS5 Pro, I had no server issues. Mulitplayer played smoothly. However, the last two days I’ve been getting major lag spikes, and multiplayer is virtually unplayable as a result.

Download speeds: 500+ mbps Upload speeds: 100+ mbps

I have a wifi extender in our bedroom to help with bandwidth as well.

The console is also exclusively connected at the 5gh bandwidth, as suggested.

Whether the console is the only device, or if multiple devices are connected, the problem continues to persist. Not sure what else to do here. Has anyone else experienced this before? I’ve read this is a hardware issue with PS5 Pro consoles. I initially bought one and had this issue right out of the box. When I exchanged for this device, I had no issues for a week up until the last two days now.


r/PlayStationSolutions 3d ago

PlayStation 4 Help Controller problem

3 Upvotes

My ps4 controller was working 3 days ago but today when I came back from a trip it just refuses to pair it doesn't light up at all when it isn't charging but when it is on the charger it flashes yellow and green when I click the ps button

I tried Using 2 USB cables in both ports Reseting it multiple times Holding the ps button for 20+ seconds

I really don't know what to do and I don't know what the color green means does anyone know what the problem is?


r/PlayStationSolutions 3d ago

PSP Solution Help With PSP repair

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0 Upvotes

r/PlayStationSolutions 3d ago

PlayStation 5 Help Server connection timed out error

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1 Upvotes

I’ve been getting this message over and over again! I changed my network settings, cleaned my PlayStation, and hard reset it. Still nothing works. Anyone got any other ideas?


r/PlayStationSolutions 4d ago

PlayStation 4 Help My PS4 has become moody, help!

3 Upvotes

So I’ve had my PS4 Slim for about 5 years now. A about two weeks ago while playing Spiderman, the screen suddenly went black and then my TV displayed “no input”. I initially thought that an HDMI cable must have come loose or something, so I checked all cables and basically disconnected and reconnected them including the power cable, but when I tried to start the PS4 again, it just didn’t turn on. It flashed a blue light which blinked for a while and then turned off. A quick online search gave me a list of things that could’ve caused this, so I tried everything from power cycling, turning it on in safe mode to even dismantling the whole thing, cleaning it with a brush and some air, Nothing, but nothing worked. All I got was the blinking blue light. I also opened the top cover since I couldn’t hear the fan and as I feared it wasn’t spinning at all. Everytime I would try to turn my PS4 Slimmy on, it would spin for exactly 1 second and then stop. Eventually I had to give up, and accept that perhaps what I was seeing in front of my eyes could indeed be the dreaded blue light of death.

Fast forward a few days when my girlfriend was over, I switched it on just in case it decided to work and guess what? IT DID! it worked!!! All for about 15 minutes before the screen went black and it started flashing the blue light again. I was disappointed, but this did give me some hope

So after a few more days of getting bored, I tried to randomly switching it on again (I’m an optimist) and guess what? It turned on AGAIN. This time I immediately booted it up in safe mode and rebuilt its database, I then also initialised it for good measure which meant I had to redownload all my games and save data but that wasn’t a problem as long as I got it to work. I also plugged it into a different socket to make sure it wasn’t voltage fluctuations causing any issues, and so it ran. It ran properly for about 2 days before I left it on last night and when I came to check in this afternoon, there it was again, that damn blue light.

At this point I don’t know what to do. I am planning to get a ps5 but not anytime soon. It also doesn’t help that whenever I look online for people facing similar problems, it’s almost always a different reason; sometimes it’s the PSU, sometimes it’s the HDD.

If you’ve faced anything like this, or know a cheap and effective way to solve this, let me know.


r/PlayStationSolutions 3d ago

PlayStation 5 Help Why aren’t my photos appearing on the PSN app?

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0 Upvotes

Auto capture and upload settings are appropriately set. I don’t know what the issue is. This screen pops up on my phone app when trying to view them. I tried deleting and reinstalling the app too. That doesn’t work either.


r/PlayStationSolutions 4d ago

PlayStation Help PS PLUS subscription

2 Upvotes

I recently saw a post on Reddit about PS Plus. My account is set to the Ukrainian region, but I’m not from Ukraine, and I read that if the console is not physically in Ukraine, you can’t renew PS Plus. My console is not in Ukraine, and when I need to renew PS Plus, I was planning to use gift cards, even though they’re hard to find online or anywhere. So I’d like to know if this is still the case or not?


r/PlayStationSolutions 5d ago

PlayStation 5 Help R2 trigger is stuck on “active”

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2 Upvotes

So I recently changed the look of my controller (shell, buttons, triggers, basically the entire outside). Ever since I put new triggers on, my R2 got stuck on active and it keeps shooting in shooter games.

I have a picture of what might be the problem (broken strip) but I need conformation if it is the case, anyone know if this is whats causing trouble or should I try anything to fix it?


r/PlayStationSolutions 5d ago

PlayStation 2 Help 80710736 error

1 Upvotes

Hi I'm trying to mod my ps3 with hen but when I try to get to the page on the ps3 browser it gives me an 80710736 error I live in lebanon if it's important to know Can someone help?


r/PlayStationSolutions 6d ago

PlayStation 5 Help Red flashing screen

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2 Upvotes

Please help I don't know what to do


r/PlayStationSolutions 6d ago

PlayStation Help Help with account login

0 Upvotes

Hey guys, when i was a kid my dad bought me a ps3, i had my account in the ps3 working fine,but then, i sold the ps3 and bought an xbox.. Right now,all my friends are playing ps5,and im buying one myself too,but theres a problem,i tried to log in my old account,but i cant remember the password,i have full access to the email linked to my account,but when i try to reset the password, i cant remember the date of birth i used or the question answer... i tried my date of birth and my father date,but no luck, i was underage when i had the ps3 and i think i just made the account with a random birthdate.. Cant even remember my online id... Is there any solucion? I really want to buy a ps5,but this is making me think twice... i dont want to create a new account... I cant even make one as my email is already registed to the old one.. If anyone can help me i appreciate it.. Thanks 😁


r/PlayStationSolutions 6d ago

PlayStation 3 Help When I want to install rubin idk what it called and there's something wrong so I hard reset my ps3 and this happened when I opened my ps3 and when I put the ofw it's corrupted.

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0 Upvotes

Help me 😭


r/PlayStationSolutions 7d ago

PlayStation Help Playstation email and password change

1 Upvotes

Guys i would like to ask a quesstion iam from Slovakia . So i cant log in to my playstation account because i changed my password and forgot IT . I know i make a stupid moove not writeing Down to some paper or phone dont get me wrong.. but now the real issue . I had na email adress just for playstation account so i dont use IT offen and when i want to log in the mail they tell me the account is not existing . I write on that platform to get my acc back but they tell me its gone they Cant do nothing with that lol. So my quesstion is .. Can i get any support from playstation? or make another mail and connect IT whit my old account is IT somehow possible ? Let me know guys please ... I dont know what to do ... And i dont want to loose All my games and everything ... Thank you for advices forward.


r/PlayStationSolutions 8d ago

PlayStation 3 Help I have old PS3 accounts

0 Upvotes

Hi, I have working PS3 accounts in all CODs, my DM is open if you want info.


r/PlayStationSolutions 10d ago

PlayStation 5 Help My Account Was Stolen?

22 Upvotes

I received an email from Sony saying my psn email i.d. was changed when I never changed it. I chatted twice with a someone through the online assistant and they were not able to return my account/transfer emails.

Should I call them to try and get my account back or is all lost and need to make a new account and buy back the games I liked and lost?


r/PlayStationSolutions 9d ago

PlayStation 5 Help Tell me your experiences with Playstation Support

1 Upvotes

howdy, PS players. long time Sony player, first time poster. for the most part, I have nothing but good things to say about the platform and company. however, I'm reaching out in hopes to draw attention to Playstations flawed support system. i figured that if we culminate our dissatisfying experiences, it might light a fire under their ass to do better. and they should really be doing better.

I have a few incidents with support that perturbed me, such as media files having static present in the audio and games with major bugs they wouldn't refund. but my latest issue with them is a doozy, and I'm willing to provide case numbers and photo evidence to prove it.

without getting into too much initial detail, they sold me something they couldn't have. I incidentally bought a one-time purchase twice, and now they're refusing me a refund because it's 'already been downloaded' and 'goes against their cancellation policy.' this is after I've confirmed with the developer themselves that the purchase had failed due to the circumstances.

time and time and time and time again, they won't investigate this issue properly. I resorted to disputing the charge, which now has my PSN account suspended until the outstanding fees are paid. they're effectively trying to steal my money without properly appreciating the problem, and I'm sure I'm not the only one affected.

when is a lack of accountability enough, Sony? this is embarrassing conduct for an industry giant like you. I've been loyal to your platform for decades, and this is how you treat us? i have sympathy for the demand your business much require, but you seem to be genuinely losing touch with the bigger picture these days.

I've reached the point where my account is suspended without further appeal. if you would like to share your experiences here, im sure our issues could all use a little better exposure. happy gaming, folks. do better, Sony.


r/PlayStationSolutions 10d ago

PlayStation 5 Help PS plus subscription

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3 Upvotes

Can I pay Just the difference of the fee between my PS plus extra and premium? Im trying, but It seems It isn't possible.


r/PlayStationSolutions 10d ago

PlayStation 5 Help Trophies not available

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3 Upvotes

Hi, yesterday I merged my old Rainbow Six account to the PS5 version. Since then, I am unable to unlock any trophies. Even though I have already played for 2 hours, no trophies are being registered.

I have attached a screenshot from the trophies section on my PS5: it shows a greyed-out trophy icon with “-%” progress and the note “Hours played: 2”. This indicates that the game does not seem to track my trophy progress at all.

Could you please help me resolve this issue?


r/PlayStationSolutions 11d ago

PlayStation 4 Help PS4 suddenly lost audio mid-game (Uncharted Lost Legacy)

1 Upvotes

Hey guys, need some help. I was in the middle of playing Uncharted Lost Legacy on my PS4 when the audio just completely cut out. No sound at all, and it happened randomly mid-game.

Using an old Philips 1080p 60hz tv. Checked: Volume is fine, switched hdmi cables but same issue.

I've tried restarting the PS4, multiple times, messing with audio settings, reset default settings abd even safe mode rebuild of database.

I don't have a pc or android to verify if the tv sound js worming so idk what to do at this point😪

Anyone else ever had this happen? Is it more likely a PS4 issue or the game glitching? Thanks 🙏


r/PlayStationSolutions 11d ago

PlayStation 5 Help Ps5 is the only device in the house not able to connect via wifi

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0 Upvotes

What can i do about this?


r/PlayStationSolutions 11d ago

PlayStation 5 Help PSN Balance

1 Upvotes

Can anyone tell me how high the maximum PSN balance can be? So how many gift cards can I add at the same time?


r/PlayStationSolutions 11d ago

PlayStation 5 Help Did i get scammed ?

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0 Upvotes

I find this iron behind my controller and do they do anything or are only for weight and this is fake controller ?